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"Ver"

"Excellent outstanding service"

"Lobby area really nice. All staff really friendly. Room was clean, bed was comfy. Shower was good Breakfast was delicious. Only negative room was very warm and the cool air thing is archaic. The room was a little dated."

"Pricy but amazing room, clean and great food. "

"I was very kindly given an unexpected upgrade and the room was perfect. The staff could not have been more attentive and helpful."

"Very clean"

"Ok"

"Lovely…. Great room, great food and amazing staff."

"The room was clean, and the staff were incredibly nice, friendly, and genuinely willing to do whatever was needed to ensure comfort. The location is easily the best thing about this hotel. I was attending a conference at Olympia, which is around a 20-minute walk, but the hotel is right next to Kensington High Street station, giving excellent transport connections across London. There are also plenty of food and drink options nearby, including Whole Foods. I was pleased to see that the sauna in the men’s changing room has been replaced, as the old one was quite dated. The only downside was how busy the sauna was, likely because the steam room and hot tub were temporarily out of action due to refurbishment. While the hotel could benefit from some modernisation, this isn’t essential — and realistically, once that happens, prices will likely rise significantly. There really isn’t another hotel in the area that offers this level of value for money. I’ve now stayed here five times over six years, and for what I need, it’s perfect. Some complaints you see in other reviews feel unrealistic given the location. London is one of the most expensive cities in Europe, if not the world. If you want luxury at a higher standard, you should expect to pay considerably more. If you want excellent value in one of London’s most desirable neighbourhoods, this hotel is a fantastic choice."