Italy Honeymoon Holidays

great location

The moment you arrive, you're met with two long flights of stairs and no assistance from staff. After taking a flight, ferry, and taxi to reach the hotel, having to carry all of our luggage down the stairs immediately set the tone. For a 4-star hotel, I expected much better service. As many other reviews have stated, the view is beautiful, but unfortunately that's where most of the positives end. The restaurant was just okay, and breakfast was very basic for a hotel at this price point. Staff was average, and we had to ask multiple times for a crib for our baby. No one offered assistance with our luggage. The amenities were also disappointing. Concrete around the pool was peeling, and the pool was extremely deep throughout much of it, making it difficult to simply stand and relax. The biggest issue was cleanliness and maintenance. Numerous things in our room were broken, dirty, moldy, leaking, or poorly maintained. The bathtub was gross, the AC didn't work properly, and the shower panel leaked water everywhere. The property has tremendous potential because of the beautiful views, but the hotel itself needs a major renovation and much better upkeep. For the price and a property advertised as 4-star, we expected significantly better.