Castles in Vietnam

"Large & clean rooms, professional staff, good facilities (although the jacuzzi wasn’t working in the spa), amazing breakfast. Definitely highly recommended. Good location about 10-12mins walk from the centre of the old quarter, train street and Hoan Kiem lake. "

"A bit remote and nothing nearby "

"The room was clean, we were right in the heart of a lot of great activities to do and the staff was some of the kindest any hotel has to offer."

"Customer service desk"

"Staff courteous, room clean, gym in poor state "

"We love everything about this property. "

"Okay I’ll start by saying the location is one of the best across the road from the beach and all the restaurants, bars and shopping are very close by. Now about the hotel it’s self, the rooms are soo big it’s almost like a self contained apartment I just couldn’t believe the size of it. The staff are soo friendly the 15 days me and my friends were there we never saw any staff member not being welcoming, polite or helpful and even when I had an issue that was resolved very quickly and efficiently it was nothing major just my room fridge was not cold enough do they replaced it. I cannot recommend this hotel enough you will not regret staying here at all and as you my fellow travellers you will know it is quality from the time you step into the hotel. "

"The staff were outstanding! Definitely a 5 star hotel. I truly enjoyed my stay there "

"Zero service, bad food, tired rooms. Looks like hotel is catering to mass tourism package tours from Russia and China and makes no effort to provide any service or train personnel. English is almost non existent, except front desk. Staff untrained, unmotivated and try avoid contacts with guests. Ordering wine at dinner requires significant effort. Several calls to pick up laundry, and a few more to get it back. Limited alacarte menu. The buffet dinner was pretty bad both times we went there. On a positive side - great swimming pool and spa / gym facilities, but that’s it. Did I mention that during 7 days we were able to get beach lounger only once as most are occupied after 9am? Making people sign every bill twice is just another example of poor beaurocratic policies - mind you, they take your photo on check in for breakfast / dinner buffet, but for everything else you must sign twice and they often insist on closing the bill right away - the management clearly do not trust personnel to keep track of people eating / drinking to have single check in the end of the meal."