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"As usual the service was warm and top notch. "

"Absolutely loved this hotel, especially as a solo traveler! It’s in an excellent location with great proximity to the underground, plays, museums and everything you could want in London."

"Bed was like sleeping on a trampoline. Way too hard. Staff were accommodating and friendly. Unrestful sleep equals poor stay unfortunately. "

"Clearly the location is terrific. The views of the Tower of London and of the Tower Bridge are exciting and the hotel maximizes them. The staff was helpful and courteous. Our frustration was on our first night when we could not rouse room service. We tried repeatedly for an hour. No one answered. Called 0. No one answered. We ended up going to Tesco to get food to heat in the oven in our suite. But the oven/stove did not work. We went to the front desk to ask for help. We were told someone would come up to our room. No one came. Tired from a day of travel, we ate a side salad and went to bed. We called again the next morning. Someone came up and fixed the problem. (It wasn’t that we couldn’t operated the light switches!)."

"Lovely stay! I was upgraded into a spacious room with a kind bed. I appreciated the usb charges. Great location walking distance to several museums and public transportation "

"The staff was so helpful probably the best bed I’ve slept in"

"At reception there is no chair for hotel staff to sit, they stand 11 hours in a day, I asked them and they were so tired and exhausted to stand whole day. It is inhuman, please give them chair at reception to sit while they serve customers. "

"Every member of the team was outstanding. We will stay at the standard again."

"Comfortable hotel in a great location. Rooms on the garden side of the hotel are quiet despite being on a relatively busy street. Easy to walk to from both the Tottenham Court Station (Elizabeth Line) and the Russell Square Station (Piccadilly Line) so easy to get to from Heathrow. "