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"The room was spotless. The concierge and the desk staff were totally amazing. I’ll be going back there."

"spotless room and friendly staff"

"The staff were amazing! From the front desk to the servers and bar tenders, all staff were exceptional. The room was dated as to be expected in a heritage building. They were very clean and comfortable though. Nothing beat the view overlooking Katoomba and the blue mountains. We were lucky enough to get to dine with the most beautiful sunset. "

"Always clean and tidy and the staff are always pleasant and courteous"

"Clean room friendly staff and absolutely perfect location as a base for exploring the Blue Mountains "

"Highly recommended!"

"We had a very pleasant stay at Mercure Penrith and would happily recommend it to others. The location is excellent — right next to multiple fast-food restaurants and with direct access to Panthers Club, which gives plenty of choices for lunch and dinner without needing to drive anywhere. Check-in was quick and smooth, and the front desk staff were very friendly. A special mention to the gentleman at reception who kindly advised me not to park under a tree due to bird nests above — a small but very thoughtful detail that saved my car from being covered in bird droppings! The room was clean and tidy. Housekeeping was efficient, and while the room itself is a little dated, the bathroom was spacious, very clean, and well maintained. The bed mattress was a bit too soft for my preference — it would be great if the hotel could offer an option for a firmer mattress in the future. Soundproofing could also be improved. We could hear guests talking next door and doors closing above us, so next time I may request a room in a quieter area of the hotel. Overall, despite a few minor points, I’m still very happy with the stay and would give Mercure Penrith a solid 5-star rating. I’d definitely stay again and recommend it to others."

"Awesome 👌 "

"The room and bathroom were spotless, the bed very comfortable and the staff were very friendly."