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"The hotel is great - we had a bath on our deck, the amenities were great and the buffet was extensive. The covercharge in the lounge was not necessary and annoying."

"Friendly staff and clean room with comfortable beds. Just a heads up that they will not hold your luggage after check out. "

"3 night stay, upgraded us to the Riverside, which was nice. You could hear the sound of the river even through the closed sliding door. Our room had a private onsen—very nice, just big enough for 2 and on a covered balcony. We walked 4 minutes away to an excellent sushi place two nights, and the last night had dinner in the hotel restaurant. Where I come from, hotel restaurants are best avoided, but let me tell you about this one: one of the best steaks of my life. It was a Wagu T-bone, and then in fairness, it was probably the most expensive stake of my life, but it was beautifully served. Both sides were removed from the bone and the bone served along with the meat. Along with steak, which was served on a hot stone that kept the meat warm for the duration of our meal – super nice touch— we’re small piles of smoked sea salt extra coarse, ground pepper create a horseradish and another beautiful compliment that the server identified as Yuzu. It had the texture of the greater horseradish and the most amazing flavor. Finally was a tiny sauce pan of a beautiful, brown mushroom red wine reduction. Incredible meal. We shared the steak and also shared several starters who is the perfect amount. Hotel also sports of very nice fitness gym with a rowing machine in three visits there I’ve never saw another soul. Gora is a bit of a challenge to get to. And if you’re adventurous and don’t have huge luggage, you could brave the hike from the station to the hotel. We did."

"Wonderful hotel! Probably the best at Hakone all they gave four stars for amenities because we would’ve liked to have a gym in the hotel. Otherwise we couldn’t have picked a better place."

"This was a midway stop point for us to take a break and recharge. Hyatt Hakone did not disappoint. Felt peaceful and relax. Staff, Food, property was amazing. "

"We had a really fun stay at RakutenSTAY FUJIMITERRACE Hakone Ashinoko! We especially loved the private onsen and the foot bath — it was so relaxing. The views were amazing, with Lake Ashi, Mt. Fuji, and the torii gate all visible nearby. The location was great, very close to the pirate ship cruise on Lake Ashi and the torii gate at Hakone Shrine. There was also a 7-Eleven, restaurants, and a bakery within a short walk, which made things really convenient. The property is an unmanned facility, but the check-in process was easy and we didn’t have any problems. It is a bit far from the train station and requires taking a bus, but it worked well for us since we were driving from Tokyo. Overall, we had a wonderful and relaxing stay and would definitely recommend it to anyone visiting Hakone!"

"The rooms were excellent! We had an open air onsen and that was so delightful. The public onsen was also amazing and last but not least, the buffet restaurant….the food was amazing with so much selection and excellent quality. There was everything and included all you could drink (open bar). I felt totally zen even with one night"

"The property is beautiful, private balcony with private onsen were AMAZING! Room was comfortable and well laid out. That part is definitely a 5*. The staff were friendly, mostly helpful, but not so much if you got there early. They did take your stuff, but didn't help with directions on how to catch the bus or where to walk. The food is where this property lost a star (I'd give it a 3, maybe upper 2). The dining area is beautiful and peaceful. The actual food needs some work. The first course was set out 10 min early and was meant to be warm, we arrived on time and it was cold. They proceeded to bring out each course in rapid succession and we had a ton of food in front of us. Not a proper kaiseki meal. As we dug in the food was ok, how they managed dry fish in soup is beyond me. I'd stay here again - but would skip the food and enjoy it in town instead. One other note - if you stay here know its at least 30min away from the lake and the majority of the Hakone Loop. So I'd suggest accounting for that in your time planning. "

"Staff was very friendly and kind. The breakfast was really a top notch. The onsen in the balcony was amazing. The hotel is huge. There was nothing to complain. "