Saugus Hotels, Los Angeles

"I arrived to check-in and first red flag was “hotel”s location, I should’ve known better and checked before. Walking in the lobby clerk told me it was Cash only which was not labeled anywhere when booking this room so he made me use a broken atm machine that only dispensed a single $20 bill before making me walk around the corner to the nearest liquor store atm. The liquor stores atm was broken too! Thank lot they accepted cash back and I had some cash on me for the trip to cover room. The clerks are really unfriendly, when I asked about parking he told me under his breath through a doubled lanes glass that it’s in the back and first come first serve. The parking is horrible if you’re getting back late in the evening. The rooms are clearly used for sheltering homeless as the room was disgusting, unkept, and smelled like cigarettes. The walls paint is falling off and the bathroom floor had a gooey mystery mark that looked a lot like dog feces. I’m just hoping I have not caught any rashes or bumps from sleeping, toileting, and showering in this room. From about 5pm-8am all you hear from upstairs neighbors is “furniture moving” which got very irritable in middle of the night. At check out another clerk was giving a very hard time to a young lady who had issues with her ID and had cleared her situation with the previous clerk from the day before. I didn’t want to be charged a petty fee so I had to wait their whole 20 minute ordeal. There is also mold and roaches present in room."

"Found a few cockroaches in my room which I find unsanitary. As a result, I wasn’t able to sleep. I informed front desk hoping they will take care of the unsanitary conditions. "

"Even though there were lots of teenagers on a trip, the stay was still very peaceful. Everything was very clean and well maintained. The best part was the location. I will be back to this part of California."

"It is conveniently located, reasonably priced."

"we were very satisfied with the cleanliness and comfortability of the room and the pool side area. The breakfast was very good as well. The only thing that could have improved on the breakfast was the eggs. They were scrambles in muffin tin shape and my family doesn't like them that way. Overall it was a great experience with the room, pool, breakfast, and check in and out. Thank you to the staff. "

"The hotel was very clean and the staff extremely polite. My room was clean and comfortable. The only issue was the thermostat, I couldn’t turn it up or down. "

"Yes"

"Clean place but not 4 stars plus. Beds, towels, etc were ok only."

"Overall, it was a good stay, nice location, friendly staff. I did enjoy how they gave us the complementary bottles of spray on their deodorant to conquer the California heat. The beds were comfy and the water pressure and the shower was amazing. Definitely will stay again."