Luxury Hotels & Resorts in Santa Maria Novella from AU$261

"I booked a “superior double”, thinking it had two beds. When we arrived, the room (301) was very small, very dark, and only had one bed. In addition, it had a VERY bad, unidentifiable odor. The hotel was sold out that night BUT, the good news is that the front desk receptionist was SUPER helpful. He had someone immediately come and make the bed with two comforters, which worked perfectly. The next day, we were moved to a bright, sunny room with two beds. The location is great! I would recommend this hotel to anyone, with the suggestion that they ask for any room but 301!!! "

"staff was always helpful, also helped my wife and I book a massage with a local physical therapist. Sabrina in our room which was very convenient, she was an amazing lady, did a great job. Alessandro at the desk was very helpful throughout the process."

"I had a separate booking for my daughter and I had a booking for myself booked by my boss. I understand the language barrier but tried really hard to explain that I was only assisting my daughter in checking in as she was using my credit card but the gentlemen’s insisted on charging me an additional $30 euro because the room I booked under my daughter’s name is Ont for 1 person even though the room was booked for 2 twin beds. Either way, the 30 euro x 3 nights was unnecessary and un expected on our end but the front desk refused to listen and I did not want to continue to argue as we just arrived from a 2hr train ride. "

"clean room, friendly staff, excellent breakfast"

"Our bathroom was terrible . The water flood and take a while to drain . I can’t understand keep Room Like that . "

"The breakfast room is so pretty, and the breakfast is truly excellent. The staff were friendly and professional and welcomed our little dogs. It was quiet even though it is right in the center of everything. The bed was very comfortable and all the linens were of excellent quality, i would definitely stay here again,"

"Excellent hotel. Great location and huge bedroom with great view. Breakfaat was included. "

"Excellent breakfast. Includes scrambled eggs with bacon, ham, vegetables and sausage. Also lot of other things to select yourself."

"Next to the train station and walking distance to the center"