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Minibar, individually decorated, individually furnished, desk
Minibar, individually decorated, individually furnished, desk
Minibar, individually decorated, individually furnished, desk

Guest reviews

3.9 out of 5 Good
591 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Pet Friendly
Air conditioning
Business Services
Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationMedici Chapels4 min walk
Popular LocationBasilica of Santa Maria Novella4 min walk
Popular LocationFlorence Baptistery5 min walk
AirportFlorence (FLR-Peretola)22 min drive

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  • Classic Double or Twin Room

    3.8/5 guest room rating

    Room amenities

    • 17 sq m
    • Sleeps 3
    More detailsClassic Double or Twin Room
  • Superior Double or Twin Room, View

    4.3/5 guest room rating

    Room amenities

    • 18 sq m
    • City view
    • Sleeps 3
    More detailsSuperior Double or Twin Room, View
  • Classic Single Room

    Room amenities

    • 11 sq m
    • Sleeps 1
    More detailsClassic Single Room
  • Triple Room

    4.2/5 guest room rating

    Room amenities

    • 23 sq m
    • Sleeps 3
    More detailsTriple Room
  • Deluxe Room

    5/5 guest room rating

    Room amenities

    • 18 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room

About this area

Florence

Located in Florence's Santa Maria Novella neighbourhood, Hotel Universo is in the city centre and near a train station. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Ponte Vecchio and Piazza della Signoria. Looking to enjoy an event or a game? See what's going on at Nelson Mandela Forum or Stadio Artemio Franchi. Our guests love the hotel's location for the sightseeing.
View map
Popular Location

What's nearby

  • Medici Chapels - 4 min walk
  • Basilica of Santa Maria Novella - 4 min walk
  • Florence Baptistery - 5 min walk
  • San Lorenzo Church - 7 min walk
  • Cathedral of Santa Maria del Fiore - 7 min walk

Getting around

  • Florence Santa Maria Novella Station - 4 min walk
  • Florence-Cascine Station - 4 min drive
  • AirportFlorence (FLR-Peretola) - 22 min drive

Restaurants

  • La Spada - 3 min walk
  • Ciro & sons - 4 min walk
  • Trattoria Marione - 4 min walk
  • Trattoria Il Porcospino - 4 min walk
  • Osteria Pastella - 4 min walk

About this property

Hotel Universo

3-star Florence hotel in Santa Maria Novella, walk to Cathedral of Santa Maria del Fiore
This smoke-free hotel features self parking, concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. All rooms are individually decorated and offer minibars and hairdryers. For a bit of entertainment, guests will have LCD TVs with cable channels, and other amenities include phones and desks.
Hotel Universo offers 42 forms of accommodation with minibars and complimentary slippers. Each accommodation is individually furnished and decorated. LCD televisions come with cable channels.

Bathrooms include baths or showers, bidets and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: EUR 35 per night

Food and drink

  • Free continental breakfast available daily 7 AM–10:30 AM

Family friendly

  • Dry-cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Italian
  • Spanish

Business services

  • Computer station

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Linens

Bathroom

  • Bathtub or shower
  • Bidet
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Phone
  • Slippers

Policies

Check-in

Check-in between 2 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 8 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Frequently asked questions

Can I cancel my reservation for free at Hotel Universo and receive a full refund?
Yes, Hotel Universo offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Universo cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Universo pet-friendly?
Yes, pets are allowed at this property.
How much is parking at Hotel Universo?
Self-parking is available for EUR 35 per night.
What time is check-in at Hotel Universo?
Check-in is from 2 PM to midnight.
What time is check-out at Hotel Universo?
Checkout is at noon.
Where is Hotel Universo located?
Located in Santa Maria Novella, this hotel is steps away from Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. Cathedral of Santa Maria del Fiore and Piazza del Duomo are also within 10 minutes. Florence Santa Maria Novella Station is only a 4-minute walk and Stazione Porta al Prado, Florence, Italy is 15 minutes.
3.9
Good
591 reviews
5 - Excellent
157
4 - Good
268
3 - Okay
109
2 - Poor
36
1 - Terrible
21

4.1/5

Cleanliness

4.0/5

Staff & service

4.2/5

Amenities

3.7/5

Property conditions & facilities

3/5 Okay

Travelled with family
Sad face IconDisliked: Property conditions & facilities, room comfort
Not a pleasant stay.
The hotel is very old. We had a bad night when we woke up to notice a very bad smell “sewage smell”.
Stayed 4 nights in Feb 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location amazing staff and great value. close to everything .
Stayed 2 nights in Jan 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely. There was an issue with checking in, the computer was not working, but staff were very conciliatory. Room was good. Water pressure in shower was not great and the cleaner threw out my olive oil soap which was frustrating. But overall a good experience and great location.
Stayed 3 nights in Dec 2019

2/5 Poor

Sad face IconDisliked: Amenities, property conditions & facilities
Hotel could benefit from a total refurbishment. Room to small to accommodate a Double Bed. Double Bed takes up all the space of the room. Bathroom to compact and uncomfortable. The limited furniture provided in room all old and chipped and needs replacing. Floor covering needs updating / replacing. Colour scheme of room far to harsh on the eyes colour, colours far to strong. Facilities very poor. Hotel should NOT carry as a 3 star rating. WiFi very poor. Breakfast acceptable. Location Good.
Stayed 3 nights in Oct 2019

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019