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Overview of Hotel Universo

Photo gallery

Guest reviews

3.9 / 5Good
583 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

Popular LocationBasilica of Santa Maria Novella1 min walk
Popular LocationMedici Chapels4 min walk
RestaurantVincanto1 min walk
RestaurantShake Café1 min walk
AirportFlorence (FLR-Peretola)9 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Classic Double or Twin Room

    Classic Double or Twin Room

    Room amenities

    • 17 sq m
    • Sleeps 3
    More details
  • Superior Double or Twin Room, View

    Superior Double or Twin Room, View

    Room amenities

    • 18 sq m
    • City view
    • Sleeps 3
    More details
  • Classic Single Room

    Classic Single Room

    Room amenities

    • 11 sq m
    • Sleeps 1
    More details
  • Triple Room

    Triple Room

    Room amenities

    • 23 sq m
    • Sleeps 3
    More details
  • Deluxe Room

    Deluxe Room

    Room amenities

    • 18 sq m
    • City view
    • Sleeps 2
    More details

About this area

Florence

Located in Florence's Santa Maria Novella neighbourhood, Hotel Universo is in the city centre and near a train station. Palazzo Vecchio and Uffizi Gallery are cultural highlights, and some of the area's notable landmarks include Cattedrale di Santa Maria del Fiore and Piazza del Duomo. Looking to enjoy an event or a game while in town? See what's happening at Nelson Mandela Forum or Visarno the Hippodrome. Our guests love the hotel's location for the sightseeing.

Popular Location

What's nearby

  • Basilica of Santa Maria Novella - 1 min walk
  • Medici Chapels - 4 min walk
  • San Lorenzo Church - 7 min walk
  • Cattedrale di Santa Maria del Fiore - 8 min walk
  • Piazza della Repubblica - 8 min walk

Getting around

  • Florence Santa Maria Novella Station - 4 min walk
  • Florence-Cascine Station - 4 min drive
  • Florence (FLR-Peretola) - 9 min drive

Restaurants

  • Vincanto - 1 min walk
  • Shake Café - 1 min walk
  • Arnold Coffee - 1 min walk
  • Coco Club - 1 min walk
  • Il Panino - 1 min walk

About this property

Hotel Universo

3-star Florence hotel in Santa Maria Novella, walk to Cattedrale di Santa Maria del Fiore
This smoke-free hotel features self parking, concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. All rooms are individually decorated and offer minibars and hairdryers. For a bit of entertainment, guests will have LCD TVs with cable channels, and other amenities include phones and desks.
Hotel Universo offers 42 forms of accommodation with minibars and complimentary slippers. Each accommodation is individually furnished and decorated. LCD televisions come with cable channels.
Bathrooms include baths or showers, bidets and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Self parking: EUR 35 per night

Food and drink

Free continental breakfast available daily 7 AM–10:30 AM

Family friendly

Dry-cleaning service
Laundry facilities

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Languages spoken

English
Italian
Spanish

Business services

Computer station

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Linens

Bathroom

Bathtub or shower
Bidet
Hairdryer
Towels

Entertainment

TV channels
LCD TV

Food and drink

Minibar

More

Desk
Individually decorated
Individually furnished
Phone
Slippers

Policies

Check-in

Check-in between 2 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Pets

  • Pets stay for free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types accepted at this property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 8 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 2999.99 due to national regulations. For further details, please contact the property using the information in the booking confirmation.

Property is also known as

  • Hotel Universo Florence
  • Hotel Universo
  • Universo Florence
  • Universo Hotel Florence
All reviews

Guest reviews

5 - Excellent
154
4 - Good
266
3 - Okay
107
2 - Mediocre
35
1 - Poor
21
4.1
Cleanliness
4.0
Service and Staff
4.2
Amenities
3.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

excellent location amazing staff and great value. close to everything .

Stayed 2 nights in Jan. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were lovely. There was an issue with checking in, the computer was not working, but staff were very conciliatory. Room was good. Water pressure in shower was not great and the cleaner threw out my olive oil soap which was frustrating. But overall a good experience and great location.

Stayed 3 nights in Dec. 2019

2/5

  • Disliked: Amenities, property conditions & facilities

Hotel could benefit from a total refurbishment. Room to small to accommodate a Double Bed. Double Bed takes up all the space of the room. Bathroom to compact and uncomfortable. The limited furniture provided in room all old and chipped and needs replacing. Floor covering needs updating / replacing. Colour scheme of room far to harsh on the eyes colour, colours far to strong. Facilities very poor. Hotel should NOT carry as a 3 star rating. WiFi very poor. Breakfast acceptable. Location Good.

Stayed 3 nights in Oct. 2019

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad if you get deluxe room

Hotel is in good location 5 min walking distance from train station. And 10 min to center and all other tourist attractions. First room was a disaster but after upgraded to Deluxe room it was perfect stay thanks to a gentlemen in front desk, unfortunately forgot his name but he was nice and caring from time we checked in. breakfast was ok .quiet nice 3 star hotel.you get what you pay for, if you are going to stay there get deluxe room . Lots of cafes and restaurants around ,

Stayed 3 nights in Sep. 2019