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"The room itself was very clean—I’d give that a solid 5 out of 5. However, there were a few things that could use improvement. Many of the outlets didn’t hold plugs securely (my phone charger kept slipping out), and there were no USB or USB-C ports, which would have been convenient. The shower setup was a bit confusing. While there are instructions, it still took some trial and error to figure out the temperature and pressure, and the water seemed to come from both the ceiling and handheld shower at the same time, sometimes at different temperatures. The sink was quite high, which might be uncomfortable for some guests. I also had trouble getting the TV to turn on, even after pressing the power button multiple times. Overall, the hotel has a good foundation, but it could benefit from some updates and improvements. The decor and scent throughout the hotel were also a bit unusual and may not appeal to everyone."

"Overall good for the price paid."

"Best hotel to stay at when visiting universal studios or Hollywood!!! Second time staying here and just as amazing as the 1st time! "

"Rooms clean, convenient location."

"Best place to stay when going to universal studios"

"Everything was clean and had no problems with anything in the room had a nice stay with the time I had at the hotel"

"Nicely managed and clean room. Breakfast choices were limited."

"staff was incredibly rude. bad area. doesn’t look as nice or clean as the photos"

"Good"