Riviera Maya Hotels, Playa del Carmen

"We booked a room called Junior Suite Standard. In pictures showed 2 beds or bed and a foldable sofa bed. We assumed that we can choose. When we arrived for our stay at the check in staff said we can only get the one with foldable sofa bed. After we arrived in our room foldable sofa was rusted, none functional. No sheets were given for it either. I tried to set it up and it was broken. We managed to get by during our stay. Was a bit disappointed since we specified it’s for 2 adults and 2 kids. Over all we loved our stay and enjoyed everything els. Staff are friendly and very helpful. Food was amazing. Drinks were great. To be honest i would give it 5 star if the bed wasn’t broken. "

"Great staff clean room "

"Beautiful"

"No snack in the rooms such as (chips/candy bar) which was custom at majority of resorts I’ve been to, just soda water and beer… Also You have to go pretty far to get food if you are lounging at the pools. "

"Rooms - very clean, well maintained, no issues with broken things or rusted out showers etc. Staff - polite and quiet, when you need help they are all willing to assist. Front desk assistance will ways try and sell you on "extra" stuff thag you do NOT need and you need to be firm when saying no youre not interested. Pool/Beach - clean, safe, lots of seating (get out early for a chair though because they go quickly). Beach is the reason we come, zero sargasum seaweed because of the net across the enterance on the man made inlet of water. A lot of fish swimming around which is awsome for kids and adults to see, crabs, turtles as well. Lots of trees for shade also. Food - Average, nothing fancy, buffets could be a bit better in food selelction but zero issues Overall a great resort, especially for families on a budget, would recommend to anyone!"

"This is a huge resort. Everything kind of takes"

"Very disappointing beach experience. The beach was completely covered with massive piles of seaweed, making it unusable, and the smell was unbearable. Most people travel to the Caribbean for the beach, so this was a huge letdown. The hotel should have notified guests in advance about these conditions so travelers could plan accordingly."

"Would def go again beautiful and well maintained property "

"Sensira is AMAZING! Friendly staff and such a great environment !!! The pools are crystal clear and so nice!"