Riviera Maya Holidays from AU$950

Very old hotel, not worth the price. Staff was not kind.

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

La atención muy buena, solo deben de pasarle una manito al hotel.

Our family had a great time at Wyndham Grand Cancun. Our concierge Christian was very helpful and friendly during our stay. We were offered to upgrade to ocean view with extra pay that was the hit. As an expedia member, we were also offered VIP access that allowed us to book for dinner a day earlier. We also had room service daily instead of every other day. The staffs at the restaurants treated us well. But we felt being treated differently at the buffet and the sushi bar sometimes, like they gave us the table out of the way at the buffet, we felt like being isolated. At the sushi bar, we arrived right at 12 noon but they told us to wait to order from the waitress , while the same person took ordered from other guests who came after us and the waitress took orders from many other tables and seemed never bothered our table. However the staffs at the restaurants treated us very well, we liked Victor, Berlin, Armando very much. We had a great experience watching turtles getting to the shore to lay eggs. Staffs were very protective to them. My recommendation is to give new guests information about protecting turtles by not to touch and get close to them.

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.