Riviera Maya Holidays from AU$2,622

The room and cleanliness of the room was good. A nightstand was missing where it was needed. We had to use a chair from the balcony to set our phones on. Extra towels are not given. I'm sorry that I like to take extra showers and I don't want to dry myself with a wet towel. I feel like if the room is not an upgrade you are left to fend for yourself. Example one, I needed a microwave in the morning. I went to the lobbby to ask for one, they sent me to the restaurant. The restaurant didn't have a microwave, I just needed to heat up my breakfast. Because you guys don't have free breakfast and don't have a microwave in my room. Another example, when we were hanging out by the pool My husband ordered beers from a server. After 10 minutes of Nothing, my husband went to the bar to ask for beers. They told him that they didn't sell beers for us to take to the pool. Funny! yet 5 minutes later the server guy shows up with the beers. You need female lobby staff members. All guys is intimidating especially for single women staying there. The guy that gave me the room key announced my room number OUTLOUD twice. I can read the paper ypu wrote it on. That is a safety violation.

The staff here (especially the entertainment crew and bartenders) were awesome!

Absolutely beautiful location. Wonderful staff everyone was very kind, friendly, and helpful. The room was very clean and house keeping came in every day. Anything you need a phone call away and within 10 minutes was accommodated such as towels or soap bars. The pool was beautiful, towels provided and bar service staff were all fantastic and fun! Definitely recommend. The only gripe I have was that the food sometimes was served cold in the restaurants. Not a huge deal and the staff were understanding. Loved every minute of my stay and definitely will be back! P.s. jacuzzi on the balcony is definitely the way to go!

Clean room, food fresh and with many options, but one of the French restaurant staffs is rude.

excellente servicio, un hotel de primera, la comida fenomenal. lo recomiendo con los ojos cerrados