Riverstone Hotels, Sydney

"Did not use the bar or gym "

"The stay was okay, but there’s room for improvement. Some basic amenities like bottled water, a dental kit, etc.. were not provided in the room and had to be requested at reception. The room also felt a bit dusty upon arrival, and the toilet flush was quite noisy and seemed to run continuously during our stay and we unfortunately noticed an unwanted insect in the room."

"Yes indeed. The meals were freshly prepared and delicious. Some attention to the cutlery and crockery is needed however. "

"Everything was really good except the wifi. Kept disconnecting in our room."

"Very disappointing experience. I always use the “parking” filter when booking and expect results to reflect properties with reasonably available parking for guests. If parking is limited, this should be clearly disclosed, excluded from filtered results, or allow pre-booking at the time of reservation with real-time availability. The listing and pre-arrival message stated parking could not be booked in advance and must be arranged at check-in. Upon arrival, the garage entry showed a red light, preventing access. After waiting 5–10 minutes, I attempted to call the property for 15 minutes with no answer. The loading area was full, leaving no practical place to stop. Using the garage call button, I eventually reached staff and was told parking was unavailable as I had not pre-booked—despite being told this was not possible via Expedia. This conflicting information resulted in me parking over three blocks away and carrying my belongings to the hotel. Expedia support also attempted to contact the property without success. To date, there has been no resolution or compensation. Given the misleading information, lack of support, and inconvenience caused, I believe compensation is justified. The room itself was to be expected in terms of "budget" amenities, but it was also very run-down with damage and scuff marks to several walls. Budget should apply to amenities, not a property in disrepair and unacceptable service."

"Really enjoyed the stay it was quick, the person at the front desk was a bit rude at check in, made me feel judged, but other than that, everything was perfect "

"Everyone from reception to the sous chef was personable & fantastic. I needed scanning & emailing done and it was not a problem to a special request on the menu & the chef came out and organised it perfectly - a 10/10 experience "

"Woke up three times from the late check out. "

"Not worth the money old cheap furniture bed from 80s feel every lump lounge from 70s more like 2star 100 a night place still cleanish and safe if had to stay in that area "