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Overview of PARKROYAL Parramatta

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  • Superior Twin Room

    4.5/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Premier Twin Room

    4.7/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    • 2 Double Beds
    More details
  • Parkroyal Suite

    5/5 guest room rating

    Room amenities

    • 116 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Premier King

    5/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Parkroyal Club King

    5/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior King Corner Room

    4.8/5 guest room rating

    Room amenities

    • 37 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Superior King Room

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe King (High Floor)

    4.5/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Premier King Corner Room

    5/5 guest room rating

    Room amenities

    • 37 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
4.4
Excellent
Rating 5 - Excellent. 576 out of 978 reviews
5 - Excellent 59%
Rating 4 - Good. 301 out of 978 reviews
4 - Good 31%
Rating 3 - Okay. 63 out of 978 reviews
3 - Okay 6%
Rating 2 - Poor. 21 out of 978 reviews
2 - Poor 2%
Rating 1 - Terrible. 17 out of 978 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get find. Nice and close to restaurants and shopping.
Stayed 1 night in Feb 2021

2/5 Poor

Travelled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
When I arrived at the hotel I was told that I had to pay a $200 holding deposit that was not mentioned before. They said all they do it for a hold on the funds and when you check out you get your money back. I was a bit surprised as there was not mention of this anywhere before but I said ok and handed my card over. I also paid my accommodation and parking in full. Upon check out the gentleman working on the front desk was extremely rude. Firstly he tried to charge me for parking again, I tried to explain that I had already paid . After rolling his eyes at me he said fine, then said that he would return my holding money immediately. But as it turns out the lady the day before actually took the money and not just put a hold on it as she said. We are 2 days in and I still have not received my money back. Apparently now they are saying it can take 5-14 days. I am extremely unhappy with the service provided, the property it’s self was quiet nice and clean with great food and drinks but I would not stay there again only before of the was I have been treated and the fact that at this point i am still waiting for my money to be returned.
Stayed 1 night in Feb 2021

4/5 Good

Stayed 2 nights in Feb 2021

3/5 Okay

Travelled with family
Rooms are small Beds uncomfortable Pool area is Also small Very basic
Stayed 1 night in Jan 2021

1/5 Terrible

Travelled with group
Sad face IconDisliked: Staff & service
Their staff is rude and not professional at all. They don’t admit their fault but instead blame on the customers. The customer service is awful. NOT recommend!
Stayed 1 night in Dec 2020

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