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Photo gallery

Interior entrance
Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
View from Room
Premium bedding, pillow top beds, minibar, in-room safe

Guest reviews

4.6/5 Wonderful
705 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationNorwest Business Park1 min walk
Popular LocationHillsong Church19 min walk
Popular LocationRouse Hill Village Centre17 min drive
AirportSydney, NSW (SYD-Kingsford Smith Intl.)52 min drive

Choose dates to view prices

  • Room, 1 Queen Bed, Balcony

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsRoom, 1 Queen Bed, Balcony
  • Suite

    5/5 guest room rating

    Room amenities

    • 45 sq m
    • Sleeps 5
    More detailsSuite
  • Standard Apartment, 1 Bedroom

    Room amenities

    • 50 sq m
    • Sleeps 3
    More detailsStandard Apartment, 1 Bedroom
  • Standard Room

    4.9/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 5
    More detailsStandard Room
  • Standard Room, 1 Queen Bed

    4.9/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 2
    More detailsStandard Room, 1 Queen Bed
  • Apartment, 2 Bedrooms

    Room amenities

    • 60 sq m
    • Sleeps 4
    More detailsApartment, 2 Bedrooms
  • Superior Room, 1 Queen Bed

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 Queen Bed

About this area

Sydney

Located in Sydney, Grand Mercure The Hills Lodge is in the business district and next to a golf course. Museums Discovery Centre and Hills Centre are cultural highlights, and travellers looking to shop may want to visit Westfield Parramatta Shopping Centre and Castle Towers Shopping Centre. Looking to enjoy an event or a game? See what's going on at Qudos Bank Arena or ANZ Stadium. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as rock climbing.

Map
Popular Location

What's nearby

  • Norwest Business Park - 1 min walk
  • Hillsong Church - 19 min walk
  • Rouse Hill Village Centre - 17 min drive
  • Featherdale Wildlife Park - 18 min drive
  • Bankwest Stadium - 23 min drive

Getting around

  • Sydney Seven Hills Station - 8 min drive
  • Norwest Station - 15 min walk
  • Sydney, NSW (SYD-Kingsford Smith Intl.) - 52 min drive

Restaurants

  • Nobles Restaurant and Bar — 1 min walk

About this property

Grand Mercure The Hills Lodge

Luxury Sydney hotel in Castle Hill, near Hillsong Church
Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a conference centre, coffee/tea in a common area and massage/treatment rooms. All 97 rooms provide free WiFi and free wired Internet, LCD TVs with satellite channels, and conveniences such as fridges and coffee makers. Guests will also find pillowtop, minibars and room service (during limited hours).
Grand Mercure The Hills Lodge offers 97 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Free RV/bus/truck parking
Return airport shuttle (surcharge)
Free local area shuttle up to 2 km

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: AUD 15-29 per person
1 restaurant
1 bar
Room service available
Coffee/tea in a common area

Things to do

18 holes of golf
Full-service spa
Seasonal outdoor pool

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free local area shuttle
Laundry facilities
Fridge
Seasonal outdoor pool

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Wedding services

Languages spoken

English

Business services

Computer station
Meeting rooms
Conference centre (1937 square feet of space)

Outdoors

Garden
Pool sunloungers
Terrace

Spa

Body treatments
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Spa open selected days

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Fireplace in reception
Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Pillow-top mattress
Premium bedding

Bathroom

Free toiletries
Hairdryer
Shower

Entertainment

TV/satellite channels
LCD TV
Films for purchase
Premium channels

Food and drink

Coffee/tea maker
Minibar
Fridge

More

Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in between 2 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
As a precautionary measurement against COVID-19, property management has installed alcohol-based hand sanitizers in lobbies, washrooms, and other public areas in the hotel.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 40.0 per night.
Cots (infant beds) are available for AUD 20.0 per day

Payment types

American ExpressDiners ClubMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 15 and AUD 29 per person (approximately)
  • Late check-out fee: AUD 40 (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per day
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Mercure Hills Lodge Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Castle Hill
Grand Mercure Hills

Frequently asked questions

Can I cancel my reservation for free at Grand Mercure The Hills Lodge and receive a full refund?
Yes, Grand Mercure The Hills Lodge offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Mercure The Hills Lodge cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has a seasonal outdoor pool.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 2 PM to midnight.
What time is check-out at this property?
Checkout is at 11 AM. Late checkout is available for AUD 40 (subject to availability).
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this hotel located?
Located in Castle Hill, this luxury hotel is within 1 mile (2 km) of Norwest Business Park and Hillsong Church. Museums Discovery Centre and Castle Hill Country Club are also within 1 mile (2 km). Norwest Station is 15 minutes by foot and Hills Showground Station is 23 minutes.

Guest reviews

Overall score and ratings for Grand Mercure The Hills Lodge

4.6
Wonderful
5 - Excellent
451
4 - Good
207
3 - Okay
38
2 - Mediocre
5
1 - Poor
4
4.6
Cleanliness
4.6
Service and Staff
4.6
Amenities
4.4
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disability room.

Great location very friendly staff despite virus scare.Disability bathroom a little small but everything worked well.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and great service- Hygiene +

Always a great stay and the staff are friendly and obliging. To see the extra cleaning with the Covid 19 scare and being there the weekend stringent new community rules came into place was great. I observed the extra hygiene and smelt the cleaners in the air which was most comforting.

Stayed 3 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was lovely, breakfast and the restaurant equally good. I had gone over for a conference and it was good and safe walking distance with facilities close by.

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the ambiance of the place, it is well kept & the gardens make it a place you want to be. Nothing was any trouble, friendly staff.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great to be in a hotel that wasn’t a massive cold building. Great location for our weekend

Stayed 3 nights in Mar 2020