Grand Mercure The Hills Lodge

Photo gallery for Grand Mercure The Hills Lodge

Primary image
Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Superior Queen Room | Premium bedding, pillow-top beds, in-room safe, desk
Private kitchen | Fridge, electric kettle

Overview of Grand Mercure The Hills Lodge

Grand Mercure The Hills Lodge

4.5 star property

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, NSW, 2154

Explore the area

  • AirportSydney, NSW (SYD-Kingsford Smith Intl.)57 min drive

Choose dates to view prices

About this area

Sydney

Grand Mercure The Hills Lodge is located in Castle Hill, a neighbourhood in Sydney, and is in the suburbs and next to a golf course. Museums Discovery Centre and Bella Vista Farm are cultural highlights, and travellers looking to shop may want to visit Castle Towers Shopping Centre and Westpoint Blacktown. Looking to enjoy an event or a game while in town? See what's happening at Sydney Ice Arena or Bankwest Stadium. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as rock climbing.

Getting around

  • Sydney Marayong Station - 8 min drive
  • Norwest Station - 15 min walk
  • Sydney Airport (SYD) - 57 min drive

Restaurants

  • Yellow Brick Cafe - 6 min walk
  • AIR Coffee - 9 min walk
  • Beanmeister - 10 min walk
  • Nexus - 10 min walk
  • Trevi Lakeside - 14 min walk

About this property

Grand Mercure The Hills Lodge

Luxury Sydney hotel in Castle Hill with full-service spa
This smoke-free hotel features a full-service spa, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and massage/treatment rooms.
Grand Mercure The Hills Lodge offers 97 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries.

This Sydney hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Temple Skincare Day Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

The spa is open selected days.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: AUD 15-50 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Nobles Restaurant and Bar

Things to do

  • 18 holes of golf
  • Fitness centre
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Conference centre (1937 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 7 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Breakfast fee: between AUD 15 and AUD 50 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from October to March
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge
Grand Mercure The Hills Hill
Grand Mercure The Hills Lodge Hotel
Grand Mercure The Hills Lodge Castle Hill
Grand Mercure The Hills Lodge Hotel Castle Hill

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 496 out of 765 reviews
5 - Excellent 65%
Rating 4 - Good. 216 out of 765 reviews
4 - Good 28%
Rating 3 - Okay. 43 out of 765 reviews
3 - Okay 6%
Rating 2 - Poor. 6 out of 765 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 765 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not fault my stay. Check-in was 2pm., but my room was ready when I arrived around 12.30. Very impressive!
Stayed 1 night in Jun 2022

4/5 Good

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, well maintained, modern but with a bit of old school features. Staff were very helpful. Dinner was lovely. Great business stay.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely short stay. Lovely grounds and nice restaurant and bar and good location
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lodge feeling and greenery e.g. garden maintenance. Was clean and staff were very friendly and accommodating including kitchen staff. I stayed 2 nights for my wedding day and the staff were flexible with my changes of who was staying with me the 1st night (bridesmaids) and when MUA and photographer attended in the morning. On the 2nd night with my husband, they sent complimentary champagne to our room as a sweet gesture. Thank you to the Hills Lodge team, we would stay again. :)
Stayed 2 nights in May 2022

4/5 Good

Stayed 1 night in May 2022