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Grand Mercure The Hills Lodge

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Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk

Overview of Grand Mercure The Hills Lodge

Grand Mercure The Hills Lodge

4.5 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationNorwest Business Park1 min walk
  • Popular LocationHillsong Church19 min walk
  • Popular LocationBella Vista Farm3 min drive
  • AirportSydney, NSW (SYD-Kingsford Smith Intl.)55 min drive

Choose dates to view prices

About this area

Sydney

Located in Sydney, Grand Mercure The Hills Lodge is in the business district and next to a golf course. Museums Discovery Centre and Hills Centre are cultural highlights, and travellers looking to shop may want to visit Westfield Parramatta Shopping Centre and Castle Towers Shopping Centre. Looking to enjoy an event or a game? See what's going on at Qudos Bank Arena or ANZ Stadium. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as rock climbing.
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Map
Popular Location

What's nearby

  • Norwest Business Park - 1 min walk
  • Hillsong Church - 19 min walk
  • Bella Vista Farm - 3 min drive
  • Castle Towers Shopping Centre - 5 min drive
  • Norwest Private Hospital - 5 min drive

Getting around

  • Sydney Marayong Station - 8 min drive
  • Norwest Station - 15 min walk
  • Sydney Airport (SYD) - 55 min drive

Restaurants

  • Nobles Restaurant and Bar — 1 min walk
  • Yellow Brick Cafe - 6 min walk
  • AIR Coffee - 9 min walk
  • Beanmeister - 10 min walk
  • Bamiyan - 14 min walk

About this property

Grand Mercure The Hills Lodge

Luxury Sydney hotel in Castle Hill, near Hillsong Church
Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a conference centre and coffee/tea in a common area. All 97 rooms provide free WiFi and free wired Internet, LCD TVs with satellite channels, and conveniences such as fridges and coffee makers. Guests will also find pillowtop beds, room service and premium bedding.
Grand Mercure The Hills Lodge offers 97 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Temple Skincare Day Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

The spa is open selected days.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: AUD 15-50 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English

Business services

  • Computer station
  • Conference centre (1937 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 7 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

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Guest rating 4.5+
Hotel
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Pool
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Washer and dryer
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Policies

Check-in

Check-in from 2 PM - 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 40
Express check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 40.0 per night.
Cots (infant beds) are available for AUD 20.0 per day

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 15 and AUD 50 per person (approximately)
  • Late check-out fee: AUD 40 (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per day
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from October to March
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge
Grand Mercure The Hills Hill
Grand Mercure The Hills Lodge Hotel
Grand Mercure The Hills Lodge Castle Hill
Grand Mercure The Hills Lodge Hotel Castle Hill

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 456 out of 708 reviews
5 - Excellent 64%
Rating 4 - Good. 203 out of 708 reviews
4 - Good 29%
Rating 3 - Okay. 40 out of 708 reviews
3 - Okay 6%
Rating 2 - Poor. 5 out of 708 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 708 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Would definitely stay again
Stayed 1 night in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service
Loved everything except toiletries provided smell like they are make products.
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean rooms with loads of space for value. A clearer express checkout box may have helped my husband to have a speedier checkout but it wasn’t a long wait otherwise.
Stayed 1 night in Apr 2021

5/5 Excellent

Stayed 1 night in Mar 2021