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"On our first night there, water was shut down for repair from 10P to 6P. Hotel provided each room with bottles of water for sanitary. It also provided a bottle of hand sanitizer. All hotel guests can eat breakfast for free the next morning which we already had with our booking. Breakfast was good except for the part that if you want cook foods such as eggs etc … you have to pay extra which we were not informed at check in or we first entered the restaurant. Hotel location is super close to Universal Studio. Shuttles run every 15 mns. Only 1 minor note … parking fee is too high. "

"Excellent "

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"Cute hotel good location staff was nice and easy check in check out "

"Architectural gem loved it"

"Nice "

"The room was immaculate and staff helpful and happy. There is no arcade on property as the listing suggests. The outdoor poor area and the back courtyard with coy pond are beautiful. There are cute little places throughout the hotel for photo ops! The bar/cafe has limited menu-card only, they do accept cash tips. Housekeeping will only clean your room if you ask. The food and coffee were delicious. Room service was delayed and our food was cold but they were very apologetic about the mix up. Great location and they do have a shuttle but we did not use it, we had a rental car and once you check in-you use your key card to get in and out of the parking garage and you are billed for parking after you check out. Overall a wonderful stay and we would totally stay there again whenever we are back in the area!!"

"Great"

"Great staff, clean room and amenities "