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"We stay at this hotel very often and front desk employee Victor is always so helpful, quick and always so friendly!!! "

"Great room. Can't get more convenient to campus. Incredibly friendly staff."

"Great hotel. Only complaint is they add a mandatory gratuity to a “complementary” buffet style breakfast with no one attending the table and everything is self service. I don’t mind tipping, but when you have mandated tipping, you do not encourage good customer service, because they are guaranteed a gratuity and they do not have reason to do more than is required by their employer. I still believe gratuities (tips) are for services rendered, not for tips expected. That being said I did not have a negative experience other than the waiter asked if I had been there before and when I said yes, he just said “well then you know what to do” and walked away. Funny thing is when we checked in, the guy at the counter told us there was a 5 dollar charge for breakfast , then said next week they are not charging that fee because it upsets people staying there. I then I asked, then why are still charging the gratuity and he didn’t say. Normally I would have tipped more than $4.99, but since they didn’t nothing except pick up my plates after I left, I didn’t see a reason to have left anything. I understand the prices are going up everywhere but don’t advertise a Free Breakfast when you charge 4.99. It is not a free breakfast. The description at booking should state “fees apply.” Other than that small complaint, The hotel is nice, food was good and the view is great. "

"Room was clean "

"We upgraded to a site and it was fabulous. The room was clean, great amenities, and the staff was lovely. We ate dinner at The Penthouse restaurant and it was the best meal we had while in California. "

"Beautiful retro hotel. Although it is rather old it is clean and the staff was very friendly and helpful. The location is perfect if you want to get the best of Santa Monica. I will definitely stay there again on my next trip."

"We only stay at this hotel "

"Staff should noc"

"Clean room and friendly staff"