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"Good breakfast but very busy at 7am Saturday"

"My stay had many positives: the room was comfortable, the hotel was clean and elegant, staff were generally warm and friendly, the location was excellent, and the Diptyque toiletries were a lovely touch. However, several aspects fell below the standard expected of a 5-star hotel. Most concerning was a food safety issue. I advised staff of a prawn/crustacea allergy when ordering chicken satay and asked for no prawn chips. The dish arrived with plain chips, but the “fragrant rice” was mixed with prawns hidden beneath a fried egg. After one bite I felt an immediate mild reaction. If my allergy were more severe, the consequences could have been serious. It was alarming that the allergen was not listed, staff were unaware, and the dish was still served after I disclosed the allergy. Food quality overall was disappointing. The breakfast buffet felt well below the price point, and bar service was inconsistent, including a cocktail missing a key ingredient and careless wine service. I was also disappointed the spa was fully closed on ANZAC Day Saturday, as spa access was a major reason I booked and part of my birthday plans. There were also room maintenance issues: a wardrobe light that would not switch off, doors that would not fully close causing unwanted light overnight, and a leaking cold tap that pooled water on the vanity and soaked personal items. Overall, a pleasant property with strengths, but several avoidable lapses that felt below luxury hotel expectations."

"Lovely buffet breakfast with wonderful staff"

"This hotel was really nice great facilities. Stuff were really friendly. Location was good. The pool was nice but could do with a clean and it would be nice if it was a slightly bigger."

"Whoever the young lass with glasses who was working at 12 noon at lunch time on 25th April was fabulous. Should couldn’t have been more helpful. Went above and beyond and it was very much appreciated"

"Great room. Shower head / adjuster was broken and towels shed a lot"

"Easy parking, spacious rooms and trams every 10 mins. Very convenient. Also public areas feel more bar like than hotels normally do so a great meeting place"

"Comfy bed Conditioner pump bottle in shower was empty! Noisy outside due to building works next door but this will pass."

"Room was well appointed and clean.staff were friendly, informative and helpful. Breakfast was good smorgasbord. The only thing I can say about the property is the TV and microwave was not that easy to get to work as we were old people and struggle with technology. There was no written explanation as to work them that we could find so it was hit and miss with hearing or cooking and took the first night and a lot of frustration to find how to work the TV. I had to push the buttons while the remote was turned on its side in my hand! Everything was great."