I arrived with my daughter on a 35 degree day. I was meeting my husband and my other daughter at the hotel later that day. I didn't have my licence on me, so the 30ish year old male receptionist wouldn't let me check in. I had my medicare care, bank cards and so on with me.
So my daughter and I left, went to fill in some time out in the heat. My husband was delayed, so I got my mother to go to my house, find my passport, and send through a picture. 3 hours since I had first attempted to check in, I went to try again. Same receptionist. This time I checked in successfully, although, he didn't look at my photo id at all. He asked me to email it through.
It wasn't until the next day when checking my emails, I noticed it had failed to send!
The fridge in our apartment wasn't working. My husband went to reception, he said we could move rooms next door. We had already unpacked, so it was quite a pain. He never offered to help, or apologised, or checked in with us to make sure it was all ok. In the new apartment there was left over food and drinks in the fridge.
Two females were on reception the next day, and were much friendlier and more helpful.