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Sofitel Melbourne On Collins

Photo gallery for Sofitel Melbourne On Collins

Check-in/check-out kiosk
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
View from room

Overview of Sofitel Melbourne On Collins

UNESCO Sustainable Travel Pledge

Sofitel Melbourne On Collins

5.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
25 Collins Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationMelbourne Cricket Ground15 min walk
  • Popular LocationMelbourne Central16 min walk
  • Popular LocationRod Laver Arena19 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)30 min drive

Choose dates to view prices

About this area

Melbourne

Located in Melbourne Central Business District neighbourhood, Sofitel Melbourne On Collins is connected to a shopping centre. Princess Theatre and Regent Theatre are notable landmarks, and the area's natural beauty can be seen at Carlton Gardens and Royal Botanic Gardens. Looking to enjoy an event or a match? See what's going on at Rod Laver Arena or Melbourne Cricket Ground. Spend some time exploring the area's activities, including golfing. Guests love the hotel's quiet location.
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Map

What's nearby

  • Princess Theatre - 5 min walk
  • St Patrick's Cathedral - 6 min walk
  • Melbourne Cricket Ground - 15 min walk
  • Melbourne Central - 16 min walk
  • Rod Laver Arena - 19 min walk

Getting around

  • Parliament Station - 4 min walk
  • Flinders Street Station - 11 min walk
  • Melbourne Airport (MEL) - 30 min drive

Restaurants

  • Cumulus Inc - 2 min walk
  • Café Excello - 2 min walk
  • Koko Black - 3 min walk
  • Coffee Exchange - 3 min walk
  • Cecconi's Flinders Lane - 3 min walk

About this property

Sofitel Melbourne On Collins

Luxury hotel connected to a shopping centre in Melbourne with fitness centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour business centre, a conference centre and a coffee shop/cafe are on-site.
Sofitel Melbourne On Collins offers 363 accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

Arabic, Chinese (Mandarin), Croatian, Dutch, English, Filipino, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Thai, Ukranian, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 30 minutes per day

Parking and public transport

  • Valet parking on site (AUD 65 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 45 for adults and AUD 25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • No35
  • Atrium Bar on 35

Things to do

  • Fitness centre
  • Shopping

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5382 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch LED TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

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Hotel
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Air conditioned
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Guest rating 4+
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5 star
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Family-friendly
Family-friendly

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for AUD 80.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 45 for adults and AUD 25 for children (approximately)
  • Valet parking fee: AUD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free WiFi in public areas is limited to 30 minutes per day
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Melbourne Sofitel
Sofitel Collins
Sofitel Collins Hotel
Sofitel Collins Hotel Melbourne
Sofitel Collins Melbourne
Sofitel Melbourne
Sofitel Melbourne Collins
Sofitel Melbourne Collins Hotel
Sofitel Melbourne On Collins Hotel Melbourne
Sofitel Melbourne On Collins Hotel
Sofitel Melbourne On Collins Melbourne
Sofitel Melbourne On Collins Hotel Melbourne

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 632 out of 986 reviews
5 - Excellent 64%
Rating 4 - Good. 223 out of 986 reviews
4 - Good 23%
Rating 3 - Okay. 84 out of 986 reviews
3 - Okay 9%
Rating 2 - Poor. 35 out of 986 reviews
2 - Poor 4%
Rating 1 - Terrible. 12 out of 986 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service
Fantastic location and super friendly staff. Marten at checkin is a great asset to the hotel. All transport at the door.
Stayed 3 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it and had a great stay. Rooms are so quiet and comfortable, airconditioning was easy to control, room service food was very tasty, and the view was superb. Lovely to sit in the bar on 35th floor and have great drinks and food, with excellent service - it was quiet enough to chat, the music was at a perfect level so that it also felt like it was buzzing with fun but not overwhelming. Staff were amazing during a difficult time at the end of the weekend when I became unwell and had to stay in my room awaiting my PCR result (which was negative, yay!).
Stayed 4 nights in Apr 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and always available whenever needed.
Stayed 4 nights in Apr 2022

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely stay the only issue I had was stepping into the shower over the bath was very hard, I have bad arthritis in my knees. I had extreme trouble getting out of the shower, my husband had to lift me
Stayed 1 night in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay view was amazing
Stayed 1 night in Mar 2022

2/5 Poor

Liked: Staff & service
So may better places in Melbourne. Don’t bother
Room was recently refurbished (apparently) the fixtures and fittings were fine. The view is as expected, wonderful. The food and beverage was a total disaster. The breakfast that is as included in the package was probably the worst I’ve had before. Not 5 star. The service was slow, disorganised and sloppy. Food was cold and not refreshed. Selection was very ordinary and the coffee took 25 min to arrive despite several follow up requests, when it was delivered it was cold. Not the French life they sell and not somewhere I’ll come back to. The cost of the room for the service and quality received was poor. Feedback was provided, met with a shoulder shrug. No thanks Sofitel Melbourne! Failed on the fundamentals.
Stayed 1 night in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best in Melbourne for atmosphere and views.
Stayed 1 night in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beds ever! Very friendly staff
Stayed 1 night in Mar 2022