Pan Pacific Melbourne

Photo gallery for Pan Pacific Melbourne

Primary image
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Pan Pacific Melbourne

Pan Pacific Melbourne

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
2 Convention Centre Place, South Wharf, VIC, 3006

Explore the area

  • Popular LocationMelbourne Convention and Exhibition Centre1 min walk
  • Popular LocationCrown Casino and Entertainment Complex8 min walk
  • Popular LocationEureka Tower19 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)20 min drive

Choose dates to view prices

About this area

Melbourne

Located on the riverwalk, Pan Pacific Melbourne is in Melbourne Central Business District neighbourhood and is connected to a shopping centre. Melbourne Arts Centre and Princess Theatre are cultural highlights, and travellers looking to shop may want to visit DFO South Wharf and Melbourne Central. Travelling with kids? Make time for SEA LIFE Melbourne, or enjoy an event or a match at Rod Laver Arena. Spend some time exploring the area's activities, including outlet shopping and golfing.

What's nearby

  • Melbourne Convention and Exhibition Centre - 1 min walk
  • DFO South Wharf - 1 min walk
  • Crown Casino and Entertainment Complex - 8 min walk
  • SEA LIFE Melbourne - 13 min walk
  • Eureka Tower - 19 min walk

Getting around

  • Flagstaff Station - 4 min drive
  • Spencer Street Station - 16 min walk
  • Melbourne Airport (MEL) - 20 min drive

Restaurants

  • Akachochin - 3 min walk
  • The Boatbuilders Yard - 4 min walk
  • Bangpop - 4 min walk
  • Plus 5 - 4 min walk
  • Munich Brauhaus - 5 min walk

About this property

Pan Pacific Melbourne

Luxury hotel connected to the convention centre in Melbourne with 24-hour fitness
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. All 396 rooms boast deep soaking bathtubs, and offer free WiFi and sitting areas. Free wired Internet and 24-hour room service are standard, as are LCD TVs with digital channels.
Pan Pacific Melbourne offers 396 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (AUD 24 per day)
  • Secured covered valet parking on site (AUD 59 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: AUD 39 for adults and AUD 19.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Shopping centre
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Corner/local shop
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Chinese (Mandarin)
  • Dutch
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Turkish
  • Vietnamese

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (4844 square feet)
  • Meeting rooms - 8

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower

Entertainment

  • 55-inch LCD TV
  • TV/satellite channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 65.0 per night.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 39 for adults and AUD 19.50 for children (approximately)
  • Covered self-parking fee: AUD 24 per day
  • Valet parking fee: AUD 59 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne South Wharf
Pan Pacific Melbourne Hotel South Wharf

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 688 out of 956 reviews
5 - Excellent 72%
Rating 4 - Good. 215 out of 956 reviews
4 - Good 22%
Rating 3 - Okay. 40 out of 956 reviews
3 - Okay 4%
Rating 2 - Poor. 9 out of 956 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 956 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

4/5 Good

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The rooms are a decent size, the beds we’re comfortable but the pillows not so much. The bathrooms were nice as were the toiletries but I think it wasn’t quite as spotlessly clean as it could have been. It’s in a nice area with easy access to the tram and the city centre
Stayed 3 nights in Apr 2022

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Easter weekend may not have been the best weekend to go to Melbourne as for Pan Pacific I’m not quite sure how it got it’s 5 star rating. Between the surcharges, taxes, GST and merchant service fees that cost a fortune that wasn’t worth the 4 nights there. The hotel doesn’t have their own hotel parking, I paid $59 for valet to drive the car to the shared parking with convention centre and DFO customers. I had to phone reception twice on 2 seperate occasions for fresh towels and one day even stopped a staff member in the corridor requesting fresh towels during our 4 night stay. The room wasn’t even serviced daily. This I had to request via a phone call. Room service had very limited things on the menu for dinner however on a positive note the food was pleasant. Linen was only changed once in the 4 days which came with long, black hair on it, that definitely wasn’t mine. When showering I had to keep adjusting the water temperature as it kept changing to cold or very hot. The bathroom also had no fan and no spa. The tv worked when it wanted to. It allowed you to stream from Netflix but then would stop midway through and you would have to turn the tv off then on for the movie to start again. The location was difficult to get into as it was right next to DFO and the convention centre where cars constantly blocked the roundabout and intersection to the enter in and out of where the hotel was located. The hotel didn’t have a pool or day spa facility available and only one restaurant
Stayed 4 nights in Apr 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you would expect from 5 room, but a bit of a walk to the central buzz of melbourne
Stayed 2 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room and convenient location.
Stayed 2 nights in Apr 2022

3/5 Okay

Travelled with family
Disliked: Amenities
The room is spacious and the location is good. But the service of the staffs are average. I did not satisfy the room cleaning. The amenities are not replenished completely daily, always without body lotion and shower gel sometimes. The bathrobe is dirty.
Stayed 4 nights in Apr 2022