Novotel Melbourne on Collins

This is not up to the standards of the Novotel. The beds were so ridiculously uncomfortable with low quality sheets - we barely got any sleep. I called and asked if they had dental kits and was greeted by laughing down the phone before I asked what I needed, I then waited over 30 mins before calling again to be told by the same girl (Anastasia I think her name was) that she had forgotten. We were staying there on a work trip and meant to be staying 2 nights. We checked out after the first night and forfeited our money it is THAT BAD. The shower is really loud and so is the toilet when you flush it. You can hear people talking in the halls and for the $400 per night that we paid I would have expected at least a decent bed and a hotel that wasn’t dated and under construction. I would never stay here ever again. I’ve stayed in backpackers more comfortable than this “hotel”

The hotel is very clean and spacious with very friendly staff. It has a nice style with a great location on the luxurious Collins street. The staff did their best to make our stay very well. The room-service could improve by replenishing room amenities more adequately such as the mini-bar and towels. Otherwise it was very nice and relaxing.