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Guest reviews

4.6 out of 5 Wonderful
974 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Map

Explore the area

Popular LocationCrown Casino and Entertainment Complex3 min walk
Popular LocationMelbourne Convention and Exhibition Centre4 min walk
Popular LocationEureka Tower13 min walk
AirportMelbourne, VIC (MEL-Tullamarine)25 min drive

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  • Loft

    Room amenities

    • 80 sq m
    • City view
    • Sleeps 2
    More detailsLoft
  • Room (Urban Luxe)

    Room amenities

    • 42 sq m
    • Water view
    • Sleeps 2
    More detailsRoom (Urban Luxe)
  • Room (Luxe King)

    Room amenities

    • Sleeps 2
    More detailsRoom (Luxe King)
  • Room (City Luxe)

    Room amenities

    • Sleeps 2
    More detailsRoom (City Luxe)
  • Suite (Apartment)

    Room amenities

    • Sleeps 2
    More detailsSuite (Apartment)
  • Room (Luxe Twin)

    Room amenities

    • Sleeps 4
    More detailsRoom (Luxe Twin)

About this area

Melbourne

Crown Metropol is located in Melbourne. Melbourne Central and Melbourne Cricket Ground are notable landmarks, and travellers looking to shop may want to visit Bourke Street Mall and Queen Victoria Market. SEA LIFE Melbourne and Melbourne Star Observation Wheel are not to be missed.
View map
Popular Location

What's nearby

  • Crown Casino and Entertainment Complex - 3 min walk
  • Melbourne Convention and Exhibition Centre - 4 min walk
  • Eureka Tower - 13 min walk
  • Melbourne Central - 10 min drive
  • Bourke Street Mall - 11 min drive

Getting around

  • Flagstaff Station - 3 min drive
  • Spencer Street Station - 13 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine) - 25 min drive

Restaurants

  • Flinders Lane - 15 min walk

About this property

Crown Metropol

Luxury Melbourne hotel in Melbourne Central Business District, walk to Crown Casino and Entertainment Complex
This smoke-free hotel features 25 indoor pools, a full-service spa and a casino. Additionally, a restaurant, an outdoor pool and a nightclub are on-site. All 658 rooms feature thoughtful touches such as bathrobes and slippers, along with conveniences such as fridges and coffee makers. Complimentary wireless Internet access and minibars are standard, as are TVs with cable channels.
Crown Metropol offers 658 forms of accommodation with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This Melbourne hotel provides complimentary wireless Internet access. Televisions come with cable channels and pay-per-view films. Housekeeping is provided on a daily basis.

25 indoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge), Wired Internet (surcharge)

Parking and public transport

  • Self parking (surcharge)

Food and drink

  • Breakfast available for a fee: AUD 41.5 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 25 indoor pools
  • Fitness centre
  • Full-service spa
  • Golf
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • 25 indoor pools
  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway beds available

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility

More

  • Casino
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Rollaway beds available

Bathroom

  • Bathrobes
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • Films for purchase
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge

Children and extra beds

Children are welcome
Rollaway/extra beds are available.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: AUD 41.5 per person (approximately)
  • A pet fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Crown Metropol Hotel
Crown Metropol Southbank
Crown Metropol Hotel Southbank

Frequently asked questions

Can I cancel my reservation for free at Crown Metropol and receive a full refund?
Yes, Crown Metropol offers free cancellation on select room rates, because flexibility matters! Please refer to Crown Metropol cancellation policy on our site for more details about any exclusions or requirements.
Does Crown Metropol have a pool?
Yes, this property has 25 indoor pools and an outdoor pool.
Is Crown Metropol pet-friendly?
No, pets are not allowed at this property.
How much is parking at Crown Metropol?
Self-parking is available for a fee.
What time is check-in at Crown Metropol?
Check-in begins at 2 PM.
What time is check-out at Crown Metropol?
Checkout is at 11 AM.
Where is Crown Metropol located?
Located in Melbourne Central Business District, this luxury hotel is within a 5-minute walk of Yarra Riverfront, Crown Casino and Entertainment Complex, and Melbourne Convention and Exhibition Centre. SEA LIFE Melbourne and South Melbourne Market are also within 15 minutes. Spencer Street Station is 13 minutes by foot and Flinders Street Station is 17 minutes.
4.6
Wonderful
974 reviews
5 - Excellent
661
4 - Good
227
3 - Okay
64
2 - Poor
17
1 - Terrible
5

4.7/5

Cleanliness

4.5/5

Staff & service

4.7/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

3/5 Okay

Business traveller
Happy face iconLiked: Amenities, property conditions & facilities
Sad face IconDisliked: Cleanliness, staff & service
Room service is terrible. Mini bar was not restock for 3 days. Cleanliness is below standard
Stayed 3 nights in Nov 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

5/5 Excellent

Stayed 2 nights in Jul 2019

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