Quay West Suites Melbourne, near the National Gallery of Victoria and SEA LIFE Melbourne, offers a luxurious retreat with an indoor pool and sauna. Visit the on-site restaurant for local cuisine or unwind at Jarrah Bar and Terrace with al fresco dining options. With free in-room WiFi, a fireplace in the lobby, multilingual staff by your side.
Located in Southbank, a neighbourhood in Melbourne, Quay West Suites Melbourne is in the entertainment district and on a river. National Gallery of Victoria and Melbourne Arts Centre are cultural highlights, and some of the area's popular attractions include SEA LIFE Melbourne and Royal Botanic Gardens. Looking to enjoy an event or a match? See what's going on at Rod Laver Arena or Melbourne Cricket Ground. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Visit our Melbourne travel guide
Along with an indoor pool, this aparthotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Each apartment features thoughtful touches, such as bathrobes and slippers, along with free WiFi and an LCD TV with cable channels. Comforts include premium bedding and a down duvet, and guests will also find conveniences, such as a sitting area and a microwave. Housekeeping is available on request.
Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. 40-inch LCD televisions come with premium cable channels and pay-per-view films.
Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 40 per person
A bar/lounge
A restaurant
Snack bar/deli
Bedrooms
Down comforter
Premium bedding
Rollaway/extra bed: AUD 80 per night
Bathroom
Designer toiletries
Dressing gowns
Hair dryer
Slippers
Towels provided
Living spaces
Fireplace in lobby
Separate sitting area
Entertainment
40-inch LCD TV with premium cable channels
Pay films
Outdoor areas
Terrace
Laundry
Dry cleaning/laundry service
Laundry facilities
Work spaces
Laptop workspace
Climate control
Air conditioning
Heating
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
High-pile carpet in room
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Designated smoking areas
Services and conveniences
24-hour front desk
ATM
Blackout drapes
Change of bedsheets (on request)
Change of towels on request
Concierge services
Daily housekeeping
Gift shop/newsstand
Grocery/convenience store
Iron/ironing board
Laptop-compatible safe
Luggage storage
Multilingual staff
Porter/bellhop
Safe at front desk
Tour and ticket assistance
Location highlights
In a shopping district
In an entertainment district
Near a metro station
Near a train station
On a river
Things to do
Bicycle rentals
Gym
Bicycle rentals nearby
Golfing nearby
Hiking/biking trails nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Fire extinguisher
General
1 building
109 units
26 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Banquet hall
Bed sheets changed on request
Bicycle rentals
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Comprehensive recycling policy
Connecting units available
Double-glazed windows
Eco-friendly toiletries
Energy-saving switches in guestrooms
Housekeeping (on request)
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Towels (changed on request)
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water-efficient showers
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from 31 December to 9 January:
Bar/Lounge
Dining venue
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are available for AUD 80.0 per night.
Free cots are available on request at the property
Payment types
Important information
Optional extras
Fee for buffet breakfast: from approximately AUD 40 per person
Covered self-parking fee: AUD 35 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AUD 80.0 per night
Credit card charges are subject to a surcharge of 1.4 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Quay Suites Aparthotel
Quay Suites Aparthotel Melbourne West
Quay West Suites Melbourne
Quay West Suites Melbourne Aparthotel
Quay West Suites Aparthotel
Quay West Suites
Quay West Suites Melbourne Southbank
Quay West Suites Melbourne Aparthotel
Quay West Suites Melbourne Aparthotel Southbank
Frequently asked questions
Does Quay West Suites Melbourne have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at Quay West Suites Melbourne?
As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at Quay West Suites Melbourne on 15 Mar 2026 start from AU$295, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Quay West Suites Melbourne pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Quay West Suites Melbourne?
Self-parking is available for AUD 35 per day.
What time is check-in at Quay West Suites Melbourne?
Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.
What time is check-out at Quay West Suites Melbourne?
Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).
Where is Quay West Suites Melbourne located?
Located in Southbank, this luxury aparthotel is within a 5-minute walk of Melbourne Arts Centre and National Gallery of Victoria. SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre are also within 15 minutes. Melbourne Central Station is 18 minutes by foot and Parliament Station is 19 minutes.
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Reviews
Quay West Suites Melbourne Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
9.6
Location
9.4
Staff & service
9.0
Property conditions & facilities
Rating 10 - Excellent. 750 out of 1060 reviews
10 - Excellent
750
Rating 8 - Good. 239 out of 1060 reviews
8 - Good
239
Rating 6 - Okay. 46 out of 1060 reviews
6 - Okay
46
Rating 4 - Poor. 18 out of 1060 reviews
4 - Poor
18
Rating 2 - Terrible. 7 out of 1060 reviews
2 - Terrible
7
Reviews
10/10 Excellent
Ken
20 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Fantastic location, welcoming staff,spacious and clean apartment...great pool...
Ken
Stayed 4 nights in Jan 2026
10/10 Excellent
paul
11 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
The suite was clean and very well fitted out
paul
Stayed 3 nights in Feb 2026
10/10 Excellent
Helena
21 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent customer service, staff were lovely and easy to deal with.
Helena
Stayed 2 nights in Jan 2026
10/10 Excellent
Mark
31 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
First stay here , this was a great visit, location perfect on Southbank, reception staff impeccable, noting a birthday stay and gifted bubbly and chocolates . Upgraded suite, unit very clean, adequate fridge stock etc, strongly recommended, avoid Aust Open period if possible as extremely expensive across the city
Mark
Stayed 3 nights in Jan 2026
8/10 Good
katherine
30 Nov 2025
Liked: Cleanliness, amenities, communication
Room was lovely , great size and balcony. Pool and spa area fantastic. Disappointed with breakfast otherwise fabulous stay
katherine
Stayed 1 night in Nov 2025
10/10 Excellent
samanthi
3 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff were polite and efficient, the apartment was amazing
samanthi
Stayed 3 nights in Oct 2025
10/10 Excellent
Kayla
26 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were fantastic and very helpful. Room was spotless and the parking was very convenient
Kayla
Stayed 1 night in Oct 2025
10/10 Excellent
Junni
28 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. Spacious suite with all necessary facilities. Friendly staff. Excellent views.
Junni
Stayed 4 nights in Oct 2025
10/10 Excellent
Sally
2 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Close proximity to Hamer Hall ,restaurants , shopping , art galleries, exceptional staff
Sally
Stayed 1 night in Aug 2025
10/10 Excellent
Andrew
23 Oct 2025
Liked: Cleanliness, property conditions & facilities, communication
Well maintained. Great views.
Andrew
Stayed 1 night in Oct 2025
10/10 Excellent
Christopher
3 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a complimentary upgrade to a three bedroom apartment. Absolutely amazing size room with plenty of space for the whole family. Great location easy walking distance for dinner and events. Would recommend for families.
Christopher
Stayed 2 nights in Oct 2025
10/10 Excellent
Claudio
17 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent place, great staff and lovely apartment. Will be back.
Claudio
Stayed 3 nights in Oct 2025
8/10 Good
Janice
31 Aug 2025
Liked: Cleanliness, room comfort, communication
Fantastic location....
Fantastic location, friendly staff & spacious apartments. Just looking tired and needing a refurb.
Janice
Stayed 2 nights in Aug 2025
10/10 Excellent
Barbara
3 Sept 2025
Liked: Cleanliness, property conditions & facilities, communication
Easy access to Hamer Hall. Friendly, helpful staff. Clean spacious suite. Super swimming pool.
Barbara
Stayed 1 night in Aug 2025
10/10 Excellent
Sidney
15 Apr 2025
Liked: Amenities, property conditions & facilities, communication
Excellent central location to explore the city and surrounds. The apartment suite was great for a family with a kitchen, separate living and dining spaces, and amazing views.
Sidney
Stayed 4 nights in Apr 2025
10/10 Excellent
Anthony
13 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Comfortable apartment and hotel staff were amazing
Anthony
Stayed 2 nights in Jan 2025
8/10 Good
Colette
28 Oct 2023
Liked: Cleanliness, property conditions & facilities, communication
Wonderful staff on front desk and in the restaurant.
Colette
Stayed 5 nights in Oct 2023
10/10 Excellent
Brendan
19 Jan 2025
Liked: Cleanliness, room comfort
Breakfast and Room Service outstanding
Rooms were clean and comfortable. Breakfast and room service was outstanding.
Brendan
Stayed 2 nights in Jan 2025
10/10 Excellent
Jasen
21 Apr 2024
Liked: Cleanliness, property conditions & facilities, communication
Excellent location and staff are brilliant
Jasen
Stayed 4 nights in Apr 2024
10/10 Excellent
Sally
6 July 2025
Liked: Cleanliness, room comfort, communication
Tick ! Tick ! Tick ! Perfect.
Best apartment in Melbourne. Great location, great team, great rooms, great pool, great restaurant/breakfast and on and on! Loved our stay here - will stay again and will recommend to everyone we know.
This was our second stay here and it did not disappoint.
Sally
Stayed 1 night in Jul 2025
10/10 Excellent
Alejandro
17 Apr 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved having a suite. The array of restaurants was incredible
Alejandro
Stayed 3 nights in Apr 2025
10/10 Excellent
Raluca
5 Oct 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent stay and customer service!
Raluca
Stayed 5 nights in Sep 2023
10/10 Excellent
Ian
29 Jan 2024
Liked: Cleanliness, property conditions & facilities, communication
Great location to everything. Such a fun town
Ian
Stayed 5 nights in Jan 2024
10/10 Excellent
Mike
15 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Fantastic apartment, spacious, clean and great views. Very friendly, professional, and accommodating staff. Breakfast included is also fantastic value.
We have stayed a few times now and are always very happy with the value for money :).
Mike
Stayed 4 nights in Jan 2025
10/10 Excellent
Cameron
2 Mar 2025
Liked: Cleanliness, communication
Well presented hotel, friendly staff. Had no problems and would recommend and definitely would come back