Lake Balboa Hotels, Los Angeles

"Great welcome by staff with hot chocolate chip cookie. Room requested not available so upgraded to different one. Room spacious and bed comfortable. Bathtub stopper did not work well. Buffet breakfast was excellent! Also shuttle service to and from airport very convenient and on time. Great staff!"

"Great customer service "

"They are super rude "

"Clean room and friendly staff"

"Everything was great"

"This was my 4th time staying at Freehand DTLA and I keep coming back for a reason. The location is unbeatable — walking distance to a bar, a grocery store, and CVS, which makes everything so convenient. The staff is amazing — always friendly, welcoming, and helpful, which truly makes the stay even better. The rooms are consistently clean, and the shower water pressure is honestly incredible (such an underrated detail!). The only thing I’d love to see improved are the TVs. They don’t currently offer streaming or mirroring capabilities, so upgrading those would really elevate the in-room experience. Overall, I really enjoy staying here and will definitely be back."

"Very nice "

"Yes and absolutely gorgeous "

"The staff was top notch and the facilities were excellent. The heated pool was a great experience and the location was perfect for our vacation. Very impressed. "