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"The garden and the architecture is a highlight - really offers a sene of serenity. However the management is a bit chaotic: first, in two consecutive days I was supplied with dirty towels - this problem was solved after I made a complaint to the front desk. Second, the internet was unstable and unreliable. One day the internet is down, when I reported this issue, the staff at the front desk told me an IT personnel would sent to me. After about 20 mins when I called the front desk when would expect the IT personnel, the receptionist, he couldn’t help me and Abruptly ended the call without providing any useful information. Then I went to the front desk again queried about the incidents then I found some people lied to me to suit their convenience (for example two different people came to me claiming they are the hotel manager in two different occasions when I visited the front desk, specifically requesting to see the hotel manager). I wrote an Email to the front desk manager, and I never got a reply."

"Beautiful property! Great food at all the restaurants especially Taman Gita. Friendly and helpful staff. The rooms were nice and clean as well. Would definitely recommend staying here."

"My husband and I loved our stay at Astari. After we booked, they offered a car pick up from the airport which we ended up not using (Btw, communication in Expedia is not great, due to cell reception. If you have a question, message them on WhatsApp.) We got to the hotel late and Wahyu was there to check us in. He gave us a delicious cold drink and showed us to our room. The room was very tidy and clean, but I think the shower floor could have been a little bit cleaner, but water pressure and temperature were fantastic! The bed was firm and comfortable, duvet was cloudy. SmartTV in the room so we could watch Netflix or Youtube. The staff connected us to a motorbike company that dropped it off to the hotel. No issues with the bike which was great. Wifi was spotty but not enough to cause frustration. Anytime we got kicked off we just had to click on it again to reconnect. AC worked perfectly. Pool was very clean and refreshing and the outdoor shower was very nice after a day at the beach. After we had checked out, they even let us leave our luggage there for an hour while we got lunch, which was really helpful for us in that moment. I would absolutely recommend staying here! Thank you Astari staff!"

"The resort is equipped with facilities for toddler as well as young kids. Perfect family setup with humble and friendly staff. Best surprise was the arrival of 3 furry friends (dog) everyday at the kids club. Such a rewarding experience for everyone. And don’t miss the chocolate hour - it’s one for the sweet tooth’s. Highly recommend if kids pool, kids club, dogs and chocolate are on the agenda for relaxation."

"The staff went above and beyond. The breakfast buffet was the best and most diverse we have ever experienced. Food was always a 10/10. Thank you!"

"Excellent environment for creating long lasting memories, made even better by their outstanding and attentive service exceeding expectations. Would highly recommend."

"Beautiful beach, friendly and helpful staff, delicious breakfast and dinner! We were upgraded to a villa with a private pool which was amazing! I had two massages with Pri. Best massage ever! Highly recommend!! My husband had a massage therapist that he really liked named Dewi. I would definitely stay there again."

"I booked a stay at Cross Bali Breakers based on their marketing as a 'serene and soulful' retreat. Unfortunately, the experience was a complete case of false representation. The property lacks the aesthetic quality and maintenance suggested by its online presence, but the primary issue was a total failure to disclose major local events. During my final night, a festival at the neighboring GWK park produced deafening bass that vibrated the villa walls from sunset until 9:00 AM the following morning. The room was physically uninhabitable for sleep. Despite having written confirmation via text from the front desk admitting the noise would not cease until 9:00 AM, management refused to provide a refund, offering only a late checkout which does not compensate for the loss of a night's rest. To top off the miserable experience, the food was poor. I ordered a seafood rice dish that was clearly not fresh, where it appeared they attempted to mask the spoiled shrimp with a heavy, spicy sauce. The breakfast was equally mediocre and did not meet the standards of a high-end resort. Ultimately, this property fails to deliver on its core brand promises. It is a significant lapse in professional hospitality to withhold information regarding known sunrise noise disturbances while charging a premium for a 'quiet' environment. I cannot recommend this resort to anyone seeking the peaceful, quality experience they advertise. "

"Our stay at Ayana was magical! There is so much to on the property. It’s very relaxing and the staff is all incredibly kind! The one item of feedback that we had is that there were not a lot of vegan options at the restaurants and that this is something that could be improved. The main place we could go was the Spa cafe for vegan items but the rest of the restaurants on site did not have these options. The menus definitely had a lot of vegetarian options. The staff did a great job working with us to create vegan options which we immensely appreciated! "