Our stay started out letting us into our room, my hubby walked in and walked out saying he wasn't going to stay in twin beds for 17 days, I had not put that I wanted a double bed when I booked, they were very good about it and found us another room with a double, in the garden view area ( we had booked a pool access room), we accepted this and a week later I asked if any pool rooms were available yet and we were moved to a lovely room on the second floor. They went out of there way to make sure we were happy on all occasions. The staff were lovely and friendly. Breaky was a buffet and plentiful. Meals were very nice. Pool and rooms clean. Great positioning, free shuttle on a time roster. Gate pass that allowed you to walk through the driveway of their sister hotel to get you onto Jl Legian, very handy especially for your driver, no hectic benesari to go up. Pool bar has happy hour cocktails and we made a great friendship with one of the guys there who did a wonderful job(Dana). There is no stairs so if you are older or out of action a little you should ask for a ground floor room. Wifi is free and only deopped out a little in the busy hour of the morning and everyone was on it. Has a room safe.