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Reviews of Western Hanoi Hotel

3.5 out of 5
Western Hanoi Hotel
Lane No.75 Tran Thai Tong Street, Cau Giay District, Hanoi

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 59 reviews" "
Rating 8 - Good. 26 out of 59 reviews" "
Rating 6 - Okay. 18 out of 59 reviews" "
Rating 4 - Poor. 5 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The aircond in the room leaking
Stayed 5 nights in Mar 2019

8/10 Good

Teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For business ok
Good surrounding with local food.
Stayed 1 night in Jan 2019

8/10 Good

Melvin John

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Recommended
Western Hanoi Hotel is a very nice hotel with great location, comfort, and value for money. A major drawback is just the cleanliness of the property which can be associated with the on-going construction nearby. Overall, the hotel is recommended for your stay in Hanoi.
Response from Western Hanoi Hotel on 19 May 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Mei Jia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Overall ok
Internet connection is good, and pretty stable. However I don't really feel comfortable with the interior of room. For my very first night, the air conditioner was spoilt and shower room flooded. Requested a change and was given a new room the next day. Good service. However, doesn't feel comfortable with it.
Thank you for staying with us. Thanks for your feedback!

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Staff & service
Not a top market hotel but good enough
The rooms were big compared to ones in Hanoi City, a lot smaller. the food wasn't flash but the staff were very friendly and nice.
Response from Western Hanoi Hotel on 30 Nov 2016
Thank you for your comment. We will improve to served you better.

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Great Staff but Poor Location
The staff were wonderfully helpful. But the surrounding area had nowhere of interest. It was 10 kilometres from the Old Quarter with construction work and roadworks nearby. Even the nearest supermarket was five minutes by taxi.

6/10 Okay

Pmak, Hong Kong

So so
There are room for improvement. I could hear what my neighbors talk during the night. Advise to install shower curtain

6/10 Okay

Pmak, Hong Kong

Liked: Property conditions & facilities
Disliked: Staff & service
Not very satisfying
No soap, strong smoke scent even for non smoking room, hot water takes 5 minutes

2/10 Terrible

Andrew, London, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad hotel, please avoid
This hotel is lacking in character, facilities and service. We recommend that you go elsewhere. Firstly, our "Executive suite" room wasn't really a suite, it was actually a medium-sized bedroom with a separate bathroom. It's layout was poor without a convenient place for putting on make-up except the bathroom sink and no convenient place for working. The pressure of the shower was extremely variable with the associated extremes of hot and cold water temperature and also had poor drainage leading to lots of water being left over the bathroom floor. The service was also poor, an item of clothing was stolen from us during our stay and the staff who dealt with our complaint didn't want to reimburse us, claimed it was our fault and ultimately hadn't been given any authority to fix problems. The manager who we asked to speak to never turned up and was always non-contactable when the front-desk staff tried to reach them. The facilities at the hotel are poor. My brother had problems with the laundry service not returning his clothing on time. There's no hotel bar to relax in and the evening food service superficially has a good selection, but when we ordered actually had a much smaller selection of available meals.

10/10 Excellent

Jaesung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

CHO

Stayed 1 night in Oct 2023

6/10 Okay

JUNICHI

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
モーニングを食べたが、 テーブルに虫がたくさんいた！ ホテルに着いた時フロントに誰もおらず、 音を立てても誰もこなく、 20分待ってたら ようやくホテルのスタッフが来た。
Stayed 3 nights in Oct 2023

8/10 Good

Hiraku

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルは良かった。特に朝食が美味しかった。
Stayed 4 nights in Feb 2020
Response from Trang on 3 Mar 2020
Dear Sir, Thank you for sharing your experiences with Western Hanoi Hotel. We hope you had a wonderful trip. Hope see you again at our hotel. Best regard!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いつも宿泊するホテルが満室でしたので、スグ側にある こちらを予約しました。普段はお向いのホテルなのですが、最上階にレストランがイルミに気になっていたので丁度よかったです。バーとレストランは少し今どきな感じ。夜はイルミが可愛いです。食事は朝食ビュッフェでした。美味しいですよ。お部屋も広くて綺麗です。ただ お部屋によって 窓がほとんどない部屋もありました。
Stayed 3 nights in Nov 2019
Response from Western Hanoi Hotel on 20 Feb 2020
Dear Sir, We would like to say thanks to you. We hope that you had a wonderful trip when stayed at our hotel. Your satisfaction is our honor. We hope that you always choose our accomodation for the trip. Have a nice day! Thanks and Best Regard

8/10 Good

JAEGOAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Western Hanoi Hotel on 11 Dec 2019
Cảm ơn đánh của quý khách.Chúng tôi hi vọng sẽ được tiếp tục được phục vụ quý khách trong những kì nghỉ sắp tới.

8/10 Good

Kyungju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Western Hanoi Hotel on 11 Dec 2019
Cảm ơn đánh của quý khách.Chúng tôi hi vọng sẽ được tiếp tục được phục vụ quý khách trong những kì nghỉ sắp tớ

4/10 Poor

WILLIAM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
예약을 지키지 않는 사기(?) 수법
예약된 슈피리어 룸이 아닌 일반 룸으로 배정한 것부터 사기(?) 당한 느낌.
Stayed 3 nights in Sep 2019

4/10 Poor

SANG MIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
딱 그가격
침구가 깨끗하지 않고 눅눅한 냄새가 났습니다.
Stayed 2 nights in Aug 2019

10/10 Excellent

SANG HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든 직원들이 친절합니다. All employees are kind.
5번째 이용했어요 . 하노이에 갈때마다 이용했는데 모든 직원들이 친절하게 잘 대해 주셨어요. 미딩송다 한인타운과는 택시로10분 미만입니다. It's the fifth time I've used it. I used it every time I went to Hanoi. All the employees were kind to me. It's less than 10 minutes' taxi ride to Miding Songda Korean Town.
Stayed 1 night in Jul 2019

6/10 Okay

Tom, バンコク

Business traveller
Liked: Staff & service
窓無い部屋で良くなかった
Stayed 1 night in Jul 2019

8/10 Good

Jaehoan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Naoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

6/10 Okay

wei-hsin

Stayed 3 nights in May 2019

8/10 Good

성묵

Liked: Staff & service
Stayed 2 nights in Mar 2019

8/10 Good

studioyukey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
フロントスタッフ、清掃員、レストランスタッフの応対が良い。 マッサージは質が悪い。
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

생각보다 방이 작고 TV가 별로임
Stayed 1 night in Feb 2019

6/10 Okay

JAEWOO

하노이 숙박
대체로 만족합습니다.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
まあまあです
目的地の近くだったので宿泊しました。部屋も綺麗で、スタッフも感じがよく、良かったです。
Stayed 3 nights in Sep 2018

4/10 Poor

tsutomu

Disliked: Property conditions & facilities, room comfort
ビジネスでの宿泊と割り切って。
悪い点：スリッパが無い、窓が無い？、アメニティの補充不備、リモコンの電池切れでTVが操作できない 良い点：ビュッフェスタイルの朝食 ホテルはクラシックスタイル(古い)のホテルで懐かしい感じです。 でも何か感覚がしっくりしませんでした。
Stayed 3 nights in Nov 2018

8/10 Good

youngkyu

Liked: Cleanliness, staff & service, property conditions & facilities
특가 객실은 샤워실이 너무 좁아서 불편함. 일반 객실을 선택하세요 그외는 괜찮은 편
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
내부 시설이 오래되었지만 저렴하게 숙박이 가능한 호텔
호텔 룸의 컨디션은 오래되서인지 보통이거나 별로임. 샤워기에서 따뜻한 물이 안나와 방을 교체함. 직원들은 친절한편. 룸써비스로 음식을 시켰는데 음식 맛은 괜찮았음. 호텔 주변에 식당과 마트가 있음.
Stayed 3 nights in Oct 2018
Response from Western Hanoi Hotel on 31 Oct 2018
Thank you for staying with us. Thank you very much for your kind feedback. We will improve our service. We hope to serve you better next time.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good price
Not bad
Stayed 1 night in Aug 2018
Response from Western Hanoi Hotel on 15 Sept 2018
We will improve our service to better serve you in the future. Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
しっかりとしたホテル
英語対応、お湯がしっかり出る、電源設備、Wi-Fiの強さなど、ハノイでの一般的なホテルの水準は満たしていると思います。 問題無く快適に過ごせると思います。 1点言うとすれば、窓が無い部屋があります。ハノイの街並みを窓から見たい方は窓があるかは確認した方が良いと思います。窓が無くても快適なので問題ないと思います。
Stayed 2 nights in Jun 2018
Response from Western Hanoi Hotel on 20 June 2018
Dear Sir, Thank you very much for your glowing review! We are delighted to know that you loved our hotel. Your kind and generous words have been shared with our team and are appreciated by us all. Thank you once again for sharing your experience. We look forward to your return! Best regards! Western Hanoi Hotel

8/10 Good

Chichen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
可以住
隔壁新開了啤酒屋，熱鬧方便 旁邊還有新蓋的建案，都在夜間施工，吵了一點
Stayed 3 nights in May 2018
Response from 前台的海铃 on 8 June 2018
谢谢你们的建议, 还希望你们还来住房. 我们随时都欢迎你

10/10 Excellent

DEOK JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋고, 침대가 넓은 방! 만족감 최고!
침대가 굉장히 넓고 좋았습니다. 편안하게 잘 지내다 왔네요~~~!
Response from Ms. Hoang Anh on 19 May 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kyungju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Western Hanoi Hotel on 19 May 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

yahman, 東京

Disliked: Room comfort
ロケーションOK
出張時利用しました。普通のホテルです。次回も利用しようかと考えております。価格的にも安く魅力はあるかと思います。食事については利用しておりませんのでコメントは出来ません。
Stayed 2 nights in Apr 2018
Response from Western Hanoi Hotel on 19 May 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tomoz, 日本

Liked: Cleanliness, staff & service, room comfort
室内用のスリッパが、密閉袋入りの使い捨ての物だったらもっと良かった。 シャワールームに水飛沫防止カーテンがあればもっと良かった。
Stayed 2 nights in Jan 2018
Response from Ms. Hoang Anh on 29 Jan 2018
Thank you for your feedback. We will improve the facilities. We look forward to welcoming you next time.

8/10 Good

Chichen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
常住，乾淨，服務親切
常住，乾淨，服務親切，樓下就有收費合理的純正按摩商家，附近300公尺內吃東西方便
Stayed 2 nights in Oct 2017
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
ホテルの部屋は快適に過ごせました。 大通りから少し入った場所にあるため、わかりにくいのでしょう、Uberで配車を頼んでもホテル前まで来てくれることは少なかったです。
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
나쁘지 않음 가성비 괜찮음 에어컨 시원하고 욕실상태 괜찮음
Stayed 1 night in May 2017

8/10 Good

ヒロ, 東京

Liked: Cleanliness, staff & service, room comfort
移動に便利
タクシーで移動するのに比較的良い立地です。従業員も若くて親切です。 レストランは眺めも良く料理も美味しくリーズナブルです。
Response from Western Hanoi Hotel on 18 May 2017
Thank you for staying with us. Thanks for your feedback!

6/10 Okay

DUKSOON

저렴하고 괜찮은 호텔
아침식사는 괜찮았습니다. 다만, 객실 청소는 좀 더 필요할 듯....옷장내부에 먼지가 남아 있고 욕실 샤워욕탕 밑에 지꺼기가 남아 있습니다.
Thank you for staying with us. Thanks for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利で清潔感あるビジネスホテル
周辺には工場中現場がありますが、レストランが多く治安も良好です。部屋は広く清潔感がありフロントサービスも合格です。 シャワーカーテンがあれば更に良いビジネスホテルです。

8/10 Good

Jintaro

Liked: Cleanliness, room comfort
意外と快適
日本の民放とNHKが見られて、ありがたかったです。
Response from General Manager on 8 Feb 2017
Thank you your feedback. We will always try to bring satisfaction to you. Have a nice day!

6/10 Okay

Jintaro

Liked: Cleanliness, property conditions & facilities, room comfort
思ったより良いホテル
日本のテレビが５チャンネルほど映ります。また、毎日２本、無料のミネラルウォーターサービスがあります。英語が十分に伝わります。
Response from General Manager on 8 Feb 2017
Thank you your feedback. We will always try to bring satisfaction to you. Have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宅街にあるホテル
フロントの方は大変親切に迎えてくれました。併設のマッサージ店、活用させていただきました。気持ちよかったです。
Response from Western Hanoi Hotel on 2 Dec 2016
Thank you, sir. You are welcome!