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Lotte Hotel Hanoi

Photo gallery for Lotte Hotel Hanoi

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Indoor pool, outdoor pool
1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk

Overview of Lotte Hotel Hanoi

Lotte Hotel Hanoi

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi

Explore the area

  • Popular LocationLotte Center Hanoi4 min walk
  • Popular LocationAustralian Embassy6 min walk
  • Popular LocationVan Phuc Diplomatic Corps9 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)29 min drive

Choose dates to view prices

About this area

Hanoi

Located in Ba Dinh neighbourhood, Lotte Hotel Hanoi is connected to a shopping centre. Thang Long Water Puppet Theatre and Ho Chi Minh Museum are cultural highlights, and some of the area's notable landmarks include Ho Chi Minh Mausoleum and Temple of Literature. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium.

What's nearby

  • Lotte Center Hanoi - 4 min walk
  • Australian Embassy - 6 min walk
  • Van Phuc Diplomatic Corps - 9 min walk
  • Vietnam Museum of Ethnology - 5 min drive
  • Ho Chi Minh Museum - 9 min drive

Getting around

  • Hanoi Railway Station - 10 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 28 min drive

Restaurants

  • Grill 63 — 1 min walk
  • Red River — 1 min walk
  • Grill 63 - 3 min walk
  • Tim Ho Wan - 3 min walk
  • Bornga - 4 min walk

About this property

Lotte Hotel Hanoi

Luxury hotel connected to a shopping centre in Ba Dinh, walk to Lotte Center Hanoi
4 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 2 bars/lounges and a health club are on-site. All 318 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Conveniences include electric kettles and free tea bags/instant coffee, and guests will appreciate thoughtful touches such as pillow menus and slippers.
Lotte Hotel Hanoi offers 318 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. 48-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, designer toiletries and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Basketball
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Japanese
  • Korean
  • Vietnamese

Business services

  • Business centre
  • Conference space (13870 square feet)
  • Meeting rooms 3

Outdoors

  • BBQ grill(s)

Spa

  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 48-inch LED TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for VND 1713596.0 per day.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: VND 1155000 per vehicle (one way)
  • Rollaway bed fee: VND 1713596.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 735 out of 938 reviews
5 - Excellent 78%
Rating 4 - Good. 151 out of 938 reviews
4 - Good 16%
Rating 3 - Okay. 29 out of 938 reviews
3 - Okay 3%
Rating 2 - Poor. 14 out of 938 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 938 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 3 nights in Nov 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It’s awesome hotel in Hanoi. Specially use the sauna and fitness! Good coffee shop. Kind receptionist
Stayed 1 night in Oct 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ery good experience
It was amazing. The staff was really nice and friendly. Any kind of assistance they were there to help out. I would rate their service as 10/10
Stayed 4 nights in Jul 2020

5/5 Excellent

Stayed 1 night in Jun 2020