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"I wrote many messages trying to fix the booking date. No response and they just charged me even though I notified the booking date had the wrong month. "

"The Ambassador Hotel in Florence was situated. Conveniently 2 mins from Santa Maria Novella train station. The staff were friendly and the hotel was pleasant. I had a single room which was small but adequate. The staff were friendly, and I really liked the girl who worked in the bar. Her name was Victoria."

"We loved our stay here. On checking in, we were automatically upgraded to a nicer room with a balcony. The room was comfortable and quiet. The shower was big and worked well. The decor was super pleasing and quite charming. We adored the hotel bar and used the courtyard to relax. I would highly recommend this hotel to anyone visiting Florence. Location was great - walking distance from most of the big sites."

"very modern, clean, central, perfect for the area, also excellent service at all times!"

"The room was spacious, had good air conditioning, and was very clean. The amenities were great, and the staff was excellent and extremely helpful."

"Excellent location "

"Great rooftop gym with views of the skyline! Wish the site mentioned the pool was closed for maintenance (which was the main reason I booked the property) but I still got to enjoy laying in the sun on the rooftop. The courtyard was open and comfortable with nice seating, great spot to have an espresso. Staff was lovely and helpful"

"A superb location, about 10-15 minutes walk to the centre, great breakfast and coffee. The staff were all really friendly and helpful."

"The ambiance was fantastic"