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Balcony
Flat-screen TV
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Guest reviews

4.6 out of 5 Wonderful
539 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Breakfast Available
Bar
Laundry
Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationBasilica of Santa Maria Novella8 min walk
Popular LocationMedici Chapels9 min walk
Popular LocationStrozzi Palace10 min walk
AirportFlorence (FLR-Peretola)21 min drive

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  • Economy Double Room

    4.8/5 guest room rating

    Room amenities

    • 13 sq m
    • Sleeps 2
    More detailsEconomy Double Room
  • Comfort Double or Twin Room

    4.5/5 guest room rating

    Room amenities

    • 14 sq m
    • Sleeps 2
    More detailsComfort Double or Twin Room
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 25 sq m
    • Sleeps 2
    More detailsJunior Suite
  • Basic Single Room, Private Bathroom

    4.2/5 guest room rating

    Room amenities

    • 12 sq m
    • Sleeps 1
    More detailsBasic Single Room, Private Bathroom

About this area

Florence

Located in Florence's Santa Maria Novella neighbourhood, c-hotels Joy is in the city centre and near a train station. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Piazza della Signoria and Ponte Vecchio. Looking to enjoy an event or a game? See what's going on at Nelson Mandela Forum or Stadio Artemio Franchi. Our guests appreciate the hotel's location for the sightseeing.
View map
Popular Location

What's nearby

  • Basilica of Santa Maria Novella - 8 min walk
  • Medici Chapels - 9 min walk
  • Via de' Tornabuoni - 9 min walk
  • Strozzi Palace - 10 min walk
  • San Lorenzo Church - 12 min walk

Getting around

  • Florence Santa Maria Novella Station - 4 min walk
  • Florence-Cascine Station - 19 min walk
  • AirportFlorence (FLR-Peretola) - 21 min drive

Restaurants

  • La Grotta di Leo - 4 min walk
  • Trattoria il Contadino - 4 min walk
  • Trattoria Da Giorgio - 5 min walk
  • Osteria Pastella - 5 min walk
  • Osteria dei Centopoveri - 6 min walk

About this property

c-hotels Joy

4-star Florence hotel in Santa Maria Novella, walk to Basilica of Santa Maria Novella
This smoke-free hotel features a bar/lounge, concierge services and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and multilingual staff are on-site. All 54 rooms boast deep soaking bathtubs, and offer free WiFi and flat-screen TVs. Minibars, electric kettles and hairdryers are among the other amenities available to guests.
C-hotels Joy offers 54 forms of accommodation with minibars and a safe. Flat-screen televisions come with digital channels. Bathrooms include baths or showers with a deep soaking bath, bidets, complimentary toiletries and hairdryers.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe Hospitality National Protocol (Italy)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: EUR 10 for adults and EUR 10 for children
  • 1 bar

Family friendly

  • Dry-cleaning service

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • French
  • German
  • Italian
  • Spanish

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Heating
  • Linens

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Electric kettle
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in between 2:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.90 per person, per night, up to 8 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 10 for adults and EUR 10 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

c-hotels Joy Hotel
c-hotels Joy Florence
c-hotels Joy Hotel Florence

Frequently asked questions

Can I cancel my reservation for free at c-hotels Joy and receive a full refund?
Yes, c-hotels Joy offers free cancellation on select room rates, because flexibility matters! Please refer to c-hotels Joy cancellation policy on our site for more details about any exclusions or requirements.
Is c-hotels Joy pet-friendly?
No, pets are not allowed at this property.
How much is parking at c-hotels Joy?
This hotel doesn't offer parking.
What time is check-in at c-hotels Joy?
Check-in is from 2:00 PM to midnight.
What time is check-out at c-hotels Joy?
Checkout is at noon.
Where is c-hotels Joy located?
Located in Santa Maria Novella, this hotel is within a 10-minute walk of Piazza di Santa Maria Novella, Basilica of Santa Maria Novella and Medici Chapels. Cathedral of Santa Maria del Fiore and Piazza del Duomo are also within 15 minutes. Florence Santa Maria Novella Station is only a 4-minute walk and Stazione Porta al Prado, Florence, Italy is 9 minutes.
4.6
Wonderful
539 reviews
5 - Excellent
359
4 - Good
157
3 - Okay
16
2 - Poor
6
1 - Terrible
1

4.7/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Stayed 3 nights in Sep 2020

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
Maybe it’s a little unfair to provide a rating for this hotel since I never got to stay here. Upon arrival there was a sign on the closed front door asking us to check in at a “sister hotel” Ambasciatori Hotel Florence. Ambasciatori Hotel Florence was also technically a 4 star. But it sure didn’t feel like one. Our room was dingy, with peeling doors and stained wallpaper. The mini fridge smelled like some poor animal died in there. The bathtub didn’t drain properly. The side of the bathroom with the toilet flooded. The only good thing I’ll say is that it has a decent location and the staff were quick to send someone to repair the bathroom. But it would’ve been better if that was never an issue wouldn’t it.
Stayed 3 nights in Aug 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. We had to leave early in the morning to go on a tour. They made sure that our breakfast was ready earlier than their usual serving time. Staff at the 'restaurant' paid extra attention to make sure we were taken care of.
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay as always!
This is my second time stay at C-hotel joy. The place never fails me Will book it again next year.
Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay with such a helpful staff! Would definitely stay here again!
Stayed 1 night in Dec 2019

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