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"This property was at all times full of kids who gathered around elevators and lobby area. There was mold on soap holder in shower, they put a queen sheet on a king bed that kept coming off. The breakfast coffee area was a huge inconvenience . "

"Excellent location, clean rooms, pleasant staff, decent breakfast choices, and comfortable beds and pillows. The only thing that was challenging at times was waiting for elevators. "

"We totally enjoyed our weekend stay at Hyatt Grand Central!! Our Deluxe room was spacious, very clean, and bed was comfortable. Staff was very very friendly! We loved the fact that Grand Central Terminal was right downstairs which allowed us to shop and eat breakfast and lunch. We had a late flight so we inquired about a late checkout which was given to us complementary. This hotel will definitely be my go to stay when visiting NYC! "

"Love this hotel for its location, comfort, safety and fantastic staff"

"Add moisturizer to the bathroom amenities. Fix the window blind so it can be opened."

"Was no heat (30s outside) Had to call could not take shower no hot water which took about an hour to repair They gave me an electric heater "

"The room temp was inconsistent and adjustments to the thermostat ineffective. The only big issue was the shower temperature. It was impossible to get a consistent water temp. And I mean varying from way too hot to cold."

"Staff are very professional. The housekeeping team in 36th floor and lobby remind me of my cousins who can’t rest when things look messy. "

"Always the best. View on west side of St Patrick’s is always a joy. "