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"No slippers, no toothbrush, no fridge"

"Very well-appointed hotel and room, excellent location, pleasant staff. However, the check-in was too slow for a property of this quality. Also, the property texted me and asked if I needed anything, and I requested a mini fridge. The reply was that it would be delivered to my room, but it never was. It’s not a problem if there wasn’t one available, the problem was the unkept promise (and failure to follow-up). Finally, there was an unexpected charge to my credit card that I am waiting to have resolved. I expect it will be fixed, but again a property like this should not have such problems. I have stayed at a great many hotels in Manhattan and I have rarely had such a litany of issues, though admittedly in this case none were that big a deal."

"The grab n go breakfast was great and a good value. "

"Excellent "

"Great location and hotel "

"Hotel Saint James is perfectly located in the middle of the Times Square/Theatre district. It is a clean, family run hotel that has a wonderful staff who are so helpful. "

"The location couldn't be beaten. Cozy room with everything we needed. I would definitely stay here again. "

"Customer service was top tier. Service and amenities were great. I truly appreciate having somewhere safe to leave our luggage while we explored on our day of departure. Thank you to all the staff for their hospitality!"

"The location is decent between Times Square and Central Park, but you can see that just by looking at a map. This property really shows its age. The carpet in the halls is tearing apart and is taped together at the seams. The rooms are worn and dirty. We would have had a nice mid-town view, but the windows were filthy. The first room we were put in had no black out curtains or shades, so the room was never got dark. And the water was luke-warm at best. I would tolerate the condition for a bargain, but this was no bargain. Also, they surprised us with a $35 per day fee. They claimed it covered food and activities, but it didn't in reality. The only activity that interested us (bike rentals) turned out to be not available. As for food, the place has a standard breakfast buffet you can get in any mid or low-tier hotel in America. The price they quoted to us: $47 per person (hahahahah). That price is essentially screaming that you can find a much better breakfast for less a short walk in any direction from this place. Overall: I will not stay here again. There are better, newer, cleaner options in the area. "