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"The staff were very nice and helpful. We had an issue with our bathroom sink and it was addressed quickly and efficiently."

"Air conditioning did not work"

"Small rooms, long queues at breakfast and poor amenities"

"Great location, staff very helpful. Cocktail lounge superb. "

"I selected this hotel based on price for my short stay and on checking out i received a bill for 160 US dollars as a 'destination fee.' The receptionist explained it as because its a popular location. Im not sure if ive missed something but it feels like that is to increase the fee via the back soor? I would like that money refunded. I got 40 dollars off but only because i had paid for food and drink in the hotel."

"Room smelled of mildew and bathroom wasn’t cleaned when we got there. Asked to switch rooms and it was better. "

"The staff was the HIGHLIGHT of the hotel. So incredible and our room was amazing!"

"FLY/NATS IN SHOWERS. HAIR IN “CLEAN TOWELS” Stains on bed sheets. Weird smell coming out shower drain. Rude security guard AND front desk workers. The ONLY convenient thing is the location being in Times Square. Other than that throw it away. And the lobby looks nice, but the rooms are like little jail cells. I wouldn’t recommend this place to a wicked man. OHH and a cleaner opened my door while I was in bed because I didn’t respond to “housekeeping”. ( this was around 9am BEFORE the 12pm checkout time). I’ve NEVER in my life written a review. But this place right here. Nah I want my refund—still waiting for them to respond to my email sent DAYS AGO. Be careful with this catfish place. "

"Great Location, nice staff and very clean hotel. I recommend 100%"