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I had high expectations that were exceeded. The multi course meal designed to reflect the flavours and food from the area was exceptional. The room itself was very impressive too with a comfy bed and hot bath prepared for check in. Staff were very friendly and accomodating also. The surrounding area is full of unique craft shops and interesting places. Definitely have a night here at least in your travels

My new favourite hotel in Matsumoto. Beautiful Japanese style rooms, gorgeous public baths which are tattoo friendly (if covered by plaster given out at reception), beautiful decor, free ice creams, yokult, close to station, would stay here again!

Loved the hotel, so close to everything. Really nice

Always a pleasure to stay at this hotel; friendly staff, decent sized rooms, free amenities, amazing rooftop outdoor onsen which accommodates tattoos if covered.

Clean, spacious, close to train station. Free drink at happy hour and late free supper were a bonus. Very nice hotel. Firm bed.

A lovely hotel with nice decor. Ozuwa (apologies if I spelt her name wrong) was very very kind, welcoming and helpful in our check in process. She was amazing. Fantastic extras include a welcome drink, and the option of Ramen or ice cream between 8 and 10 PM. A memorable addition to the hotel stay!

Really nice clean modern hotel, an easy stay for a family of 4 with two young children. We had an amazing view of the castle from our room. We enjoyed the walk to the hotel from the station. We decided to eat breakfast at the hotel and it was fine. Lots of sights and dinner options in easy walking distance. Will definately return next time.

Great experience, beautiful old building and incredibly friendly and helpful staff. Perfectly located on Nakamachi-dori and close to all attractions, including Matsumoto Castle, and plenty of amazing food nearby. A memorable and unique, but all too brief stay, definitely one of the hilights of my time in Matsumoto.

An incredible hotel with views of Lake Suwa to match. A premium price for a premium product. The onsen (public and private) were unreal.

The staff were amazing. From check in to the bags being taken to the room everything was so friendly and helpful.

I was delighted to find the afternoon tea, coffee, snacks and draft beer lounge. Local bus stop right outside (although buses are infrequent in the area). Lovely onsen, great meals, relaxing vibe.

Best family hotel!! Amazing service and true Japanese experience. Totally loved it!!

We felt like part of a welcoming family!!! The staff were beautiful especially the lovely lady in gift shop who showed us how to make paper cranes!!! Food was sensational and the onsens were beautiful. Such a special location deep in the mountains and away from hustle and bustle Highly recommended for a restful break