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"Cabin is nice and clean, comes with well and full equipped kitchen. Easy check-in with email sent by 1500hrs sharp. As it is winter during our visit, many shops and restaurants weren’t open for business. So getting food from restaurants was almost impossible. But overall we had a good time chilling in the cabin, overlooking Lake Shirakaba. "

"Close to highway and many good restaurants nearby"

"Standard business hotel, simple and not expensive."

"We were made to feel so welcome here and would love to stay again. The hosts were wonderful, so friendly and made this an unforgettable stay in an incredibly beautiful location. Would highly recommend!"

"Comfortable hotel in a stunning location The outdoor onsen was very nice "

"蓼科湖を眺めながらの美味しい朝食が最高でした。"

"It's a very comfortable facility, although the hotel looks old. "

"Average hotel with good staff but very overpriced for what it offers."

"Very friendly and accommodating hosts. They prepared us an amazing 4 course meal for dinner and a beautiful breakfast. We played games after dinner and they helped with suggestions about what to do in the area. "

"We enjoyed our stay at susuranso, The staff were so helpfull , even organised tickets for komagatake ropeway for us. The hotel is very clean and has great views of the surrounding mountains."

"The owner who was only the other person there was very kind and drove me up to the bus stop with my heavy luggage in very snowy, icy conditions, beautiful views, winter wonderland of snow and ice. incredible views."

"An excellent resort for an unique onsen experience and variety of food. This property is popular amongst travellers with young kids."

"good"

"前日に別の場所に泊まりここは2泊目です。前泊の長所をそれぞれ足せば良かったのですが、歯ブラシが無いのとWi-Fiが非常に繋がりにくい(前泊はOK) 逆に前泊はドライヤー無し、タオル無しとそれぞれ足りないものが違い、残念です"

"The perfect Ryokan! I will return! "

"Absolute gem! Beautiful scenery, fantastic hotel, fabulous service and delicious food. Definitely recommend! "

"Service was impeccable. The premises were very pretty and we love the trees and the surroundings. Breakfast was also wonderful. "

"The staff was very nice and helpful. I would stay there again."

"9月で20度以下になる日だったのですが、まだ暖房が出ないと言われました。長袖があったからまだよかったですが、予約時にアナウンスがあれば良かったなと思いました。到着後フロントマンの方が丁寧に説明していただけたのでそこまで嫌な気持ちにはならなかったのですが、やはり冷え込みましたので、ちょっと引っかかりました。"

"Really enjoyed our short stay and visiting this area. Walkable distance from the station and lake. A full Japanese-style breakfast was beautifully presented with some alternatives also on offer - fruit, eggs, bacon etc. We visited in May when the hotel and Suwa generally were very quiet so we were able to enjoy the hotel facilitie - the modern reception area and onsen. Good size room with twin beds. Go for one with a lake view if possible."