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"Vacationing to see Matsumoto Castle Very convenient location Clean and secure"

"Really enjoyed our short stay and visiting this area. Walkable distance from the station and lake. A full Japanese-style breakfast was beautifully presented with some alternatives also on offer - fruit, eggs, bacon etc. We visited in May when the hotel and Suwa generally were very quiet so we were able to enjoy the hotel facilitie - the modern reception area and onsen. Good size room with twin beds. Go for one with a lake view if possible."

"The location was great with Katakurakan right in front of Hotel."

"Great."

"The owner who was only the other person there was very kind and drove me up to the bus stop with my heavy luggage in very snowy, icy conditions, beautiful views, winter wonderland of snow and ice. incredible views."

"An excellent resort for an unique onsen experience and variety of food. This property is popular amongst travellers with young kids."

"The staff were amazing. From check in to the bags being taken to the room everything was so friendly and helpful."

"The area, and the Lodge itself, are relaxing in a natural setting. Just like Upstate New York. Hike, ski or read a book on the balcony. "

"Good hospitality!"

"A chilled space with gorgeous food and very accommodating staff."

"The property was clean and nice and the onsen was exactly what we needed after a long day of skiing."

"Perfect location in Matsumoto"

"We enjoyed our stay at susuranso, The staff were so helpfull , even organised tickets for komagatake ropeway for us. The hotel is very clean and has great views of the surrounding mountains."