Spa Hotels & Resorts in Cozumel from AU$179

"It was the most discriminative environment I have ever been in. We were watched continuously for what I believe to be from our color. They frowned at us and whispered continuously. After being monitored for so long, we started to document the experience and have a bit of tangible evidence of the injustices. We paid for the v.i.p rooms and experience and it didn’t feel like it at all. It seems as if because of the language barrier that after we asked a question, they attempted once to answer and then would either walk off or just have an awkward silence until we came up with a solution ourselves. The security at one point followed us and asked “do you belong here?” We watched as other guests enjoyed the luxurious experience we should have had, even the ones who didn’t pay for v.i.p. The food was not good at all. We stayed for 7 days and 6 nights and for the first 4 days the water on the shore was filthy. On the 5th day they filtered the water and you could literally hear the people rejoicing. This was my first time out of the country and it was a terrible experience. One day as we entered the hotel from going downtown, one of the workers got on his small walkie talkie and uttered some words as he looked at us and then hurriedly turned his head, we went up the elevator which is in terrible condition btw and got to our room to ironically discover that the keypad to our room went out. The stay at this place was not welcoming and it feels as if people of color aren’t wanted."

"The place is nice and beautiful, the staff is good. They could do better food, not the same item everyday if it's a Mexican country and they should be Mexican food. The only thing you have to be careful sometimes the staff give you miscommunication information that can cause you money"

"Had a great experience! Recommended!"

"Breakfast was wonderful as always. The staff is great and very helpful. We wouldn’t stay anywhere else. Love Casa Mexicana!!"

"This is the best resort we have ever stayed at. The staff are extraordinarily friendly, the breakfast buffet is delicious and varied, there is world class snorkeling right off the resort's beach, and a gorgeous infinty pool and a tranquility pool to relax in. Staff wil deliver food and drinks anywhere you ask them to. Don't miss the delicious and creative cocktails at Le Cap, especially the frozen ones with local mezcal. This is the third time in three years we have visited, and we will go back again."

"This was our 4th stay in 12 months at The Westin. It's always been a favorite, but there was a noticeable difference in the helpfulness at the front desk this past trip. We encountered multiple difficulties and a lot of attitude. It was sad and disappointing as we are used to being treated like family. We had to ask for the room service menu, schedule, and robes for our room that typically are in there. The water in our bathroom was very smelly. The room service food was usually inedible. That being said, the staff in the 2 restaurants went above and beyond to greet us, to make special off menu food for us to accomodate us as vegetarians. They were always coming up with new options so we didn't get bored of the food. We love the snorkeling there and the beds more than anywhere else, but it is time to try other places."

"This was my second time staying at Occidental and it was great. The food is good and the staff is very friendly and helpful. The resort is clean and well maintained. I am a certified diver and them having their own dock and dive shop is great. We will definitely be going back."

"the food was not very good. It would be nice to have access to water at the pools and bars. I would suggest a water cooler so you can get water whenever you want. It was my granddaughters 18th birthday and the staff put a sign and balloons on the door and delivered a cake which was very nice. The rooms could use an upgrade. Beds and pillows were very comfortable. I felt very safe at the resort. I would say that the resort is very family friendly. It would have been nice to have more activities at the pool. The beach was very nice."

"Bien hecho"