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"We booked a twin room on Hotels.com but when we arrived at our room, it was one king bed. The twin bed information was not passed on to the hotel. However, the staff were so accommodating, with no fuss they brought the new room key to us and showed us to the new, upgraded accommodation (a 2 bedroom apartment) which made our stay very comfortable. Thank you Oaks Cypress Lakes Resort."

"Reception staff was very helpful and our room has a large balcony, full kitchen with a full size fridge. Also the property provided security parking."

"The room was clean and tidy, the staff were helpful and polite"

"We alwbecause the staff are very friendly and helpful. "

"Room was clean and well presented. Beautiful scent throughout the entire hotel. All the staff were friendly and attentive that I came across. All the staff were also very attractive. "

"One of the most comfortable beds I have ever slept in "

"Rooms were lovely and clean the bed was so comfortable! Perfect location "

"Everything and everyone was fantastic no complaints "

"The room was small and recently refurbished. Earplugs were provided but on this Thursday night there was no loud noise at all and I was able to enjoy a good night's sleep. The bathrooms were also recently refurbished, were very clean and well stocked."