Colyers Hotels, London

"The toilet seat was dirty when we arrived. The chair in the room was so low it was almost impossible to sit at the desk, we asked for support, someone came, took a look & tried a couple of things, no success & he left, said he would look into it & we never heard from him or anyone else again. The phone was unplugged from the wall with wires that were broken and the socket was falling out of the wall. The lights above the bed were not plugged in so had to move the furniture to work out how to plug in."

"Excellent location, fantastic view of Tower Bridge, clean cosy room. "

"We enjoyed our stay and found the location ideal"

"All was on point!!"

"Great spot!"

"This is a hotel that you would book only for the location. Walls are thin, rooms are very tiny (can't even open a suitcase on the floor), there is only a hanging bar for a closet and there is no dresser, just a couple of open shelves beside the desk so I had to keep some clothes in the suitcase which I didn't have anywhere to store out of the way either. The bathroom and shower literally could not be any smaller because there wasn't even room for a door that opened into or out, only a sliding door. My showerhead kept falling off and hitting me in the head even though I informed the hotel on the first day. There is no teapot/coffee pot or any robe/slippers and there is not even a telephone. They only took out the trash and brought a clean towel on the 5th day (I left the next day). I later learned that I could request someone to come and take out the trash, but there is no phone so you have to download an app to do so. They charge for everything. Room is ready and you are an hour early for checkin? Still 20 pounds. Want to instead have them hold your luggage (even though the room is ready)? That will be 10 pounds for each bag. Want to have them clean more than every fourth day (check-in day doesn't count toward that by the way)? That will be another 25 pounds. You get the idea. For those of you who are familiar with Motel 6 in the US, it is similar. The location is handy, but I am afraid that was the only pleasant feature."

"Very nice and clean hotel.The location is perfect and the beds are really comfy.Had a great night sleep.The staff are friendly and helpful. It was my second time staying in this hotel."

"Good plenty choices "

"it was good, location was perfect and the room is actually quite cozy"