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Reviews of Sandman Hotel Calgary Airport

3 out of 5
Sandman Hotel Calgary Airport
25 Hopewell Way N.E., Calgary, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 448 out of 1008 reviews" "
Rating 8 - Good. 280 out of 1008 reviews" "
Rating 6 - Okay. 139 out of 1008 reviews" "
Rating 4 - Poor. 73 out of 1008 reviews" "
Rating 2 - Terrible. 68 out of 1008 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jasper

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Unreal
Stayed 2 nights in May 2024
Response from Reservations Coordinator on 6 May 2024
Dear Jasper,Thank you for the 5/5 rating!

10/10 Excellent

Gurpreet, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Reservations Coordinator on 6 May 2024
Dear Gurpreet,Thank you for rating us a perfect score!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Pool colses early and dont open early get better pool hours
Stayed 1 night in May 2024
Response from Reservations Coordinator on 6 May 2024
Dear Jason,We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Deneen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping
Stayed 1 night in May 2024
Response from Reservations Coordinator on 6 May 2024
Dear Deneen,Thank you for the 5 star rating!

10/10 Excellent

Carolyn, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the customer service name Amrik, excellent in his job.
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 30 Apr 2024
Dear Carolyn,Thank you for the amazing review! We will pass on the kudos to Amrik.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for a comfortable, clean and friendly hotel.
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 30 Apr 2024
Dear Jennifer,Thank you for the wonderful review!

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came back from Southern holidays and called for airport shuttle to hotel. 20 minutes i was getting in the van. Awesome service
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 29 Apr 2024
Dear Jim,Thank you very much for this wonderful review, rest assured this will be shared to everyone on our team as well. We look forward to seeing you back again in the near future!

8/10 Good

Naveed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall really good. For some reason the WiFi was slow.
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 29 Apr 2024
Dear Naveed,Thank you for taking the time to share your review and for choosing to stay with us. We are so glad to hear that you enjoyed your experience and we look forward to your next visit at the Sandman Hotel Calgary Airport.

6/10 Okay

David

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It is hard to believe this is considered a 4 star hotel. Window air conditioner---baseboards are all chipped and need replacing or at the very least, painting. The bathroom floor was cracked. The furniture was from the 80's MAYBE 90's. The beds were comfortable and the sheets clean but it's hard to maintain a fresh and clean feeling when everything is sooooo outdated. The staff were amazing which is why overall I am giving this stay a 3 star but will not be returning.
Stayed 2 nights in Apr 2024
Response from Reservations Coordinator on 29 Apr 2024
Dear David,Thank you for your feedback. The Sandman side of the Hotel is currently under renovation. We do have the newly built Signature side until then. We look forward to seeing you again and hope to have the opportunity to redeem ourselves.

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more electrical sockets in rooms. Higher quality toilet seats would also be nice.
Stayed 3 nights in Apr 2024
Response from Reservations Coordinator on 29 Apr 2024
Dear Joshua,Thank you for taking the time to review your stay with us. We are looking forward to your next visit with us at the Sandman Hotel Calgary Airport!

2/10 Terrible

William

Disliked: Staff & service
Count check in
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 29 Apr 2024
Dear William,Thank you for taking the time to share your feedback regarding your stay with us, we are so sorry this happened and hope to have the opportunity to redeem ourselves.

10/10 Excellent

Simon

Easy fast check in , free shuttle and clean hotel
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 29 Apr 2024
Dear Simon,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and staff were friendly and helpful
Stayed 2 nights in Apr 2024
Response from Reservations Coordinator on 22 Apr 2024
Dear Michael,Thank you very much for this wonderful review, rest assured this will be shared to everyone on our team as well. We look forward to seeing you back again in the near future!

10/10 Excellent

Ric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a late arrival due to flight delays. Only waited 10 minutes or so for shuttle to hotel. Staff was very accommodating and our room was a welcome relief after a long day. Nice thing that the restaurant (Moxie’s) was open until 1:00 a.m. so we managed to get something to eat before they closed. We’ll stay here again.
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 22 Apr 2024
Dear Ric,Greetings from Sandman Hotel Calgary Airport!Thank you for choosing to stay with us and for sharing this review! We are happy to hear our team made your stay pleasant!We look forward to welcoming you back again in the near future!

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for our anniversary. It was great! The people were super and the food from moxies was top notch!
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 22 Apr 2024
Dear Katrina,Thank you for taking the time to leave us such a wonderful review!We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in every day!We look forward to welcoming you back on your next visit to Sandman Hotel Calgary Airport!

8/10 Good

dion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice , beds and pillows were comfy
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 22 Apr 2024
Dear Dion,Thank you very much for this wonderful review, rest assured this will be shared to everyone on our team as well. We look forward to seeing you back again in the near future!

10/10 Excellent

Suzanne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Airport shuttle was handy. Restaurants were close
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 22 Apr 2024
Dear Suzanne,Thank you for taking the time to share your review and for choosing to stay with us. We are so glad to hear that you enjoyed your experience and we look forward to your next visit at the Sandman Hotel Calgary Airport.

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we got upgraded to the signature side which is always a fun surprise! The rooms are beautifully laid out and decorated. We always have a quick and easy check in, the shuttle is convenient and a huge plus when we’re doing overnights between flights. Always my first choice hotel to stay at, would absolutely recommend!
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 22 Apr 2024
Dear Danielle,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport!

10/10 Excellent

johannes van den

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 19 Apr 2024
Thank you Johannes!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the lady driving the airport shuttle was very pleasant
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 16 Apr 2024
Dear Jim,Thank you very much for this wonderful review, rest assured this will be shared to everyone on our team as well. We look forward to seeing you back again in the near future!

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often as we travel through Calgary. Friendly staff, clean rooms, great food on site and a painless shuttle to and from the airport. This is always our first choice hotel and we will be back!
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 12 Apr 2024
Dear Danielle,Thank you for choosing us as your preffered hotel. We look forward to welcoming you back!

10/10 Excellent

Gerald

Business traveller
Liked: Amenities
Property was clean and in a good location.
Stayed 2 nights in Mar 2024
Response from Reservations Coordinator on 9 Apr 2024
Dear Gerald,Thank you for taking the time to leave a positive review!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was professional and helpful when needed.
Stayed 1 night in Mar 2024
Response from Reservations Coordinator on 8 Apr 2024
Dear Paul,Thank you for taking the time to leave a review. We are glad that we were able to help you when needed. We hope to see you again soon!

10/10 Excellent

Catherine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who checked us in was very quick and pleasant, very courteous. Because we’d booked through Expedia, we were upgrade (FOC) to a Signature Room, which was large and lovely, and the bathroom was very nice, with excellent lighting (I hate dark bathrooms!) we will definitely stay here again before future morning flights.
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 3 Apr 2024
Dear Catherine,Greetings from Sandman Hotel Calgary Airport!Thank you for choosing to stay with us and for sharing this review. We are happy to hear our team made your stay pleasant. We look forward to welcoming you back again in the near future!

10/10 Excellent

Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, welcoming. Free upgrade appreciated. Ideal location to airport and handy to have onsite restaurants attached. Rooms veey comfortable and quiet.
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on 3 Apr 2024
Dear Peter,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel got up grad for free. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Reservations Coordinator on 28 Mar 2024
Dear Nicholas,Thank you for taking the time to leave a review of our hotel. We are delighted to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Richard

Travelled with group
Check in was quick. The property has a Moxies Restaurant attached and a Chop Steakhouse across the parking lot.
Stayed 1 night in Mar 2024
Response from Reservations Coordinator on 27 Mar 2024
Dear Richard,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport!

6/10 Okay

Emilie

Travelled with family
Quite dated and over priced
Stayed 1 night in Mar 2024
Response from Reservations Coordinator on 27 Mar 2024
Dear Emilie,Thank you for your feedback. The Sandman side of the Hotel is currently undergoing renovation. We do have the newly built Signature side until then. We look forward to seeing you again and hope to have the opportunity to redeem ourselves.

6/10 Okay

Emilie

Travelled with family
Basic accommodations; hotel shows its age.
Stayed 2 nights in Mar 2024
Response from Reservations Coordinator on 18 Mar 2024
Dear Emillie,Thank you for your feedback. The Sandman side of the Hotel is currently under renovation. We do have the newly built Signature side until then. We look forward to seeing you again and hope to have the opportunity to redeem ourselves.

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff yesterday for check in was very nice and friendly. The front staff at check out not so friendly. The tub was dirty with film around it so I had to clean it myself before using and the beds not so comfortable plus room very hot as tue A/C only put out room air temp. This hotel could use bathroom facilities near front lobby as ppl in rooms showing so bathroom not always available which was ver inconvenient. I would rate a 6/10
Stayed 1 night in Mar 2024
Response from Reservations Coordinator on 18 Mar 2024
Dear Stacey,Thank you for choosing to stay with us and for taking the time to share this review! We value our guest feedback, please rest assured we will work hard to improve these concerns for your next visit with us!

10/10 Excellent

William, Pender Island

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moxies is the best. The curly haired maintenance man with glasses is one of your best employees. He went above and beyond to help us. What a great guy!!!!!! 🙂
Stayed 2 nights in Feb 2024
Response from Reservations Coordinator on 1 Mar 2024
Dear William, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant! We look forward to seeing you again soon!

6/10 Okay

Pauline

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 26 Feb 2024
Dear Pauline,Thank you for taking the time to leave a review! We hope to see you again soon.

10/10 Excellent

Loni

Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 22 Mar 2024
Dear Loni,Thank you for the 5/5 rating! We hope to see you again soon.

8/10 Good

Dan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location access to dinning and airport
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 26 Feb 2024
Dear Dan,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport!

8/10 Good

audrey

Travelled with partner
Liked: Staff & service, amenities
The rooms are not overly nice. Dirty rug , cracked sink . Disappointing . However the shuttle to the airport was great and our driver was The Sweetest lady ever. All staff were lovely . It has a moxies attached and a CHOP across the parking lot. It looks like they might be renovating? Hopefully. They lobby was much nicer than the room.
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 26 Feb 2024
Dear Audrey,Thank you very much for this wonderful review, rest assured this will be shared to everyone on our team as well. We look forward to seeing you back again in the near future!

10/10 Excellent

Jami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice stay! All of the staff were so friendly and down to earth. Best sleep of our entire trip!!
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 20 Feb 2024
Dear Jami,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport!

8/10 Good

ruth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Able to book last minute. Room clean. Comfortable bed
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 20 Feb 2024
Dear Ruth,Thank you for taking the time to share your review and for choosing to stay with us. We are so glad to hear that you enjoyed your experience and we look forward to your next visit at the Sandman Hotel Calgary Airport.

6/10 Okay

Nora

Liked: Staff & service
Rooms were too warm and the fans were too noisy to be left on while sleeping
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 13 Feb 2024
Dear Nora,We thank you for taking the time to leave a review. We appreciate your feedback, and apologize for the temperature in the room.

2/10 Terrible

Dolsie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Didn’t like because waited almost an hour and a half for a shuttle and finally got to hotel and lobby, hallways and room was so terribly warm ,didn’t get any sleep and was informed no shuttle for return to airport. Did get a voucher for taxi ride to airport only good hing about stay there
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 8 Feb 2024
Dear Dolsie,Thank you for taking the time to share your feedback regarding your stay with us, we apologize that we failed to meet your expectations. We value our customers' opinions and would like to thank you for bringing this to our attention, rest assured these concerns will be addressed immediately.

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Far from everything
Stayed 3 nights in Jan 2024
Response from Reservations Coordinator on 6 Feb 2024
Dear Sidney,We appreciate you taking the time to leave a review and share your feedback.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 22 Mar 2024
Dear Michael,Thank you for the 5/5 rating! We hope to see you again soon.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre trip night
Room was excellent We had the suite this time. Little pricey but still good Shuttle was prompt and courteous Moxies is expensive but good food
Stayed 1 night in Jan 2024
Response from Reservations Coordinator on 5 Feb 2024
Dear Alan,Thank you for taking the time to leave a review. We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on 5 Feb 2024
Dear Jocelyn,Thank you for taking the time to leave a review and for giving us a perfect rating. We hope to see you again soon!

10/10 Excellent

Cheryl

The room was very hot on arrival… will sleep with the window open for sure….
Stayed 1 night in Jan 2024
Response from Reservations Coordinator on 11 Jan 2024
Dear Cheryl,Thank you for taking the time to leave a review, we appreciate your feedback!

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Coordinator on 8 Jan 2024
Dear Dianne,Thank you for taking the time to share your review and for choosing to stay with us. We are so glad to hear that you enjoyed your experience and we look forward to your next visit at the Sandman Hotel Calgary Airport.

2/10 Terrible

Rosemarie

Liked: Cleanliness, staff & service
Our car's license plate got replaced with a different one!
Stayed 1 night in Jan 2024
Response from Reservations Coordinator on 9 Jan 2024
Dear Rosemarie,We understand your disappointment with us and agree that this issue is not acceptable. We were unaware of the situation and hope to have the opportunity to redeem ourselves.

6/10 Okay

Jacqualyn

Response from Reservations Coordinator on 13 Feb 2024
Dear Jacqualyn,Thank you for taking the time to leave a review.

6/10 Okay

Vicki

Stayed 1 night in Jan 2024
Response from Reservations Coordinator on 8 Jan 2024
Dear Vicki,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport!

10/10 Excellent

PATRICIA

Stayed 1 night in Dec 2023
Response from Reservations Coordinator on 22 Jan 2024
Thank you Patricia for the perfect rating!

10/10 Excellent

Brenda

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
It took a bit of time for the shuttle
Stayed 1 night in Dec 2023
Response from Reservations Coordinator on 2 Jan 2024
Dear Brenda,Thank you for taking the time to leave a review. We hope to see you again in the near future!