Bat Trang Hotels, Hanoi

"​We stayed at Hotel du Lac Signature for one night before traveling to Sapa, and it was absolutely perfect. Every detail—from the prime location and pristine rooms to the delicious breakfast and relaxing spa—exceeded our expectations. ​The staff were incredibly kind, but special thanks must go to the Guest Manager, Rose. Her exceptional service was truly commendable and made our stay stand out. Honestly, the service level here felt even superior to the 5-star Hotel de la Coupole we visited in Sapa. ​My spouse and I are already planning a return trip to Hanoi just to stay here again. Highly recommended!"

"Great location and amenities. Breakfast buffet was one of the best we’ve ever had and the staff were always so friendly and attentive. The rooftop pool and bar were a stand out for us too"

"Great staff, good location, and well maintained room"

"All lights were on when I got in the room and after 20 minutes of search I couldn't find all the switches... The rain shower pressure was not enough. Those two things unfortunately made it hard for me to rate the hotel and room High even though all the potential is there"

"The breakfast buffet was surprisingly good with fresh fruits, hot dishes, and excellent coffee. It was the perfect way to start each busy day."

"The Oriental Jade is a beautiful boutique hotel. While we there only one night, our experience was quite memorable. We checked in late and headed to the rooftop bar for a late night snack and a nightcap. The views of Hanoi and the lake were amazing. The grilled chicken skewers were very tasty and the cocktails were too. We needed to leave early morning so the staff made arrangements for us to get early access (15 minutes) for breakfast. Due to a scheduling snafu with a tour operator, we were not able to be picked up at the hotel and told to walk 5 minutes with our heavy luggage to a meeting point. Harry, the bellman, insisted that he help us and walked our large suitcases and us to the meeting point which was about 600 meters away. That is service!! Our only regret is that we didn’t have more time there, so we will definitely book at this hotel on our next visit to Hanoi."

"Everything was fine overall, except there was construction noise at night behind the hotel. The staff kindly upgraded us to a quieter, superior room. Make sure to request a room that does not face the construction area."

"Great hotel. Helpful staff. Five star!"

"The staff was kind and accommodating. The building is definitely not super updated, but that's do be expected considering the location of the hotel. "