Bat Trang Holidays from AU$976

The nicest staff I've ever met at any hotel anywhere. Hotel is in an ideal location. Quiet. Clean. Stylish. Great breakfast and coffee. A really ideal hotel and I would very very highly recommend it.

The hotel staff were very friendly and helpful. I appreciated their hospitality. The building was a bit old and looked a bit worn. However, the location was excellent. The staff were very friendly and made me feel very welcome.

The staff and service are outstanding here!! They are very attentive to their guests. The breakfast has great variety and delicious food. It is conviently located and everything is within walking distance. The rooms are clean but you may eant to check them out once you get the key. Some are more maintained than the others. Also, for the premium rooms with a window, make sure you get a room on the right side where you can see the city. If not, you will be looking at the back of the building. Despite those issues, the staff and their excellent service makes up for any inconvience. They will go out of their way to help you have a comfortable stay.

Perfect place to stay perfect location courteous staff Made my stay memorable Walkable to most attraction and market

This hotel will be demolished next month, in January 2026. The government used Imminent Domain to take over a section of Lakeside property to create a community area. So, it doesn't really matter what I think about this hotel. It was a good place to stay in a variety of ways, but the deal breaker for me was that they refused to give my travel partner and I two room keys. Therefore, every time we went out separately, one of us had to be escorted back to our 10th floor room. The bedroom door of the suite locked when closed and required a key to open, then would beep madly every time it opened. That's disturbing to the person sleeping in the other room. And I got locked out one time in my towel and had to call the desk for help. The shower was utterly translucent. It was supposed to be slightly fogged, but once wet, there was no privacy at all. The toilet was the usual glass walls, also. Why do we want our throne on display? The breakfast was mediocre, the dinner was just plain bad. I think the pho broth was plain water! The staff was excellent. The location was great!