Whitsundays Family Holiday Packages

Great location

The staff were helpful and friendly. The room was average as its location was not the best. The breakfast area was dirty and more staff are needed to clean tables and provide utensils plates etc. Meals were below average but the service was great. Caters for families but not for adults without children on extended stays.

Photos deceiving not even near to the bad condition of the place. tiles was broken and unsafe. Toilet had a huge crack inside. Furniture was peeling. Very run down. We got told to turn the music down at 5.45 pm while setting watching sunset with my wife only. It was not a party. Old grumpy owner in unit next to us. we didn't realise we were paying so much money to stay in a nursing home!

First room was terrible! Spiderwebs, and very unclean, barely 3 stars, dated and very dirty! The bed was terrible! probably one of the worst ever in our travels - the mattress completely sank and couldn’t sleep! We got upgraded to the next category which was acceptable and close to 4.5 star perhaps. Dinner at the Pacific was average and expensive. Not good value. Breakfast was probably 3.5 star. The best dinner and highlight was Amici’s which we were fortunate to experience on our last evening. The island itself is spectacular and one of the most beautiful in the world. I think what let the overall place down was the lack of cleanliness and the lack of attention to detail as well as the food. The staff were lovely. However the service when we were ringing to request things was terrible as most of the time our calls were not answered. Overall a paradisaic experience let down by a lack of resources, passion and training - let down by humans - a paradise deserves perfection at least close to it .. the intercontinental fell very short of the mark and what could’ve been.

Great view, needs a bit of cleaning and refreshing. But good location and value.