Business Hotels & Resorts in West London from AU$149

"Not at all what was advertised. I was promised an email from a manager. I never got an email. I requested a FULL refund because of the uncleanliness of the room. There were numerous maintenance issues in the room - broken faucetS (plural), shower door did not close, towel hook was missing, fridge did not work, issues with the TV. Bathroom was DIRTY. Toilet had not been cleaned. There was mold in the shower. Took 20 minutes to reach the reception! ALL of this should have been dealt with PRIOR to check-in. I tried to get this resolved prior to checking out but no one was available! No surprise there. The assistant manager promised that the manager would reach out. I am still waiting. "

"The hoyel was a 6 minute public bus ride from Heathrow Terminal 5. Fantastic location to watch the planes tale off. It offered a delicious hot and continental breakfast. The room/bathroom was clean and appeared to be recently updated. The staff was friendly and helpful. I'd stop there again when flying from Ternimal 5. :0)"

"The room service food was poor. Over priced for a pretty shoddy dish. We paid £50 for two dishes, soft drinks and tea. That we would be OK but the duck salad was a joke. "

"Breakfast was good with a fair variety. Front desk staff were excellent. Bar manager was not rude but rather abrupt. "

"Room decor very tired"

"Breakfast was great."

"The door had little soundproofing. My room was across from some kind of club room, staff were clanking bottles and what sounded like power washing tubs or buckets from 10 to 11pm. Not great for a 4am wake up."

"Yes"

"What I like most was the airy hallway section that had seats a bar and entrance to the restaurant etc. The restaurant deal of supper and breakfast was ideal!"