The Fives Hotels, Playa del Carmen

"Itamar, maxilliano, Luis, Josias, Christina, Veronica and everyone else I had the pleasure of being served by were all excellent and I’m very impressed with the quality of service I received at this resort thank you again"

"I have been staying at ORP Privaledge for the last 8 years, and I love this resort with my whole heart. I can tell you, I'm not the only one. Let's start with the check-in. Angel was excellent. He had everything ready, so it only took 5 minutes, and we were on our way to our rooms. Plus, he explained everything and was on it with the answers to any of our questions. Next up, we had Ariz for our concierge. She's incredible; she's been my concierge on every visit since 2018, at least once, and sometimes twice, a year. Ariz gets it done. Anything I've ever needed or needed help with, she has made it happen. She constantly checks in with us to make sure we have what we need. She'll make sure we are good. If she's not in, she'll let us know who to talk to. Also, we got to take part in the Expidia dinner, and the food was next level. The chef prepared an incredible five-course meal with drink pairings. The chef and her staff were all amazing and talented people, and I can't wait for our next trip for this dinner; it was that incredible. At the dinner, we also got to meet one of my new favorite people, Omar, the resort's sommelier. Omar was incredibly knowledgeable and passionate about his craft. We signed up for a wine tasting with him the following evening, and he picked great, simple pairings that made it easy for us to fully enjoy and appreciate the beautifully crafted wines we sampled. They have Ariz, Angel, Omar, and a great staff overall. This is my second home. Thank you!!! "

"The staff was absolutely incredible. They go above and beyond to make sure every aspect of your stay is as special as possible. The pools were great, lots of fun pool activities going on."

"Great"

"We had an amazing stay at Hyatt Vivid Playa del Carmen. The rooms were amazing and clean. The in suite jacuzzi was my favorite. The food was incredible. My favorites were Rincon Mexicano (tacos and flan!), Asiana, Dolma (chicken parm and crème brûlée) and Spice! If you go to Spice, look for Miguel! He was really awesome! Would definitely recommend Hyatt vivid to friends and family! I will visit again! "

"Our stay was amazing! The staff was great, especially Antonio (waiter for the pool and beach). He went above and beyond for us and we had an excellent experience because of him. The rooms and resort are very well kept. Our only thing we felt that could be improved was the quality of the food at most restaurants. Other then that our stay was great and we will definitely be visiting again. "

"Great for the price and location ! "

"Everything was excellent! The room was spacious, clean and comfortable. Food was superb, it really was amazing. Staff was the epitome of outstanding customer service."

"The staff was great the room was clean. Food was good. Was a great place to stay."