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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Restaurant
5 outdoor pools, pool umbrellas, pool loungers
Restaurant
Restaurant
5 outdoor pools, pool umbrellas, pool loungers
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
The current price is AU$792
includes taxes & fees
5 Sept - 6 Sept

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Separate bedroom
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Sofa bed - single
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Sofa bed - single
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

9.6 out of 10
Exceptional
(37 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
Separate bedroom
Private bathroom
Designer toiletries
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Separate bedroom
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
Separate bedroom
Private bathroom
Designer toiletries
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed - single
Separate bedroom
Blackout curtains
Down duvet
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Down duvet
Premium bedding
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Sofa bed - single
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

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About the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 3 min drive - 1.8 km
  • Quinta Avenida - 3 min drive - 2.2 km
  • Playa del Carmen Main Beach - 4 min drive - 2.2 km
  • Quinta Alegría Shopping Mall - 4 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury family-friendly property near Quinta Avenida
Located close to Quinta Alegría Shopping Mall, Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free water park access, a swim-up bar and a beach bar. Indulge in a body scrub, a facial and a body wrap at Yhi Spa, the on-site spa. Be sure to enjoy a meal at any of the 13 on-site restaurants. Fitness classes and Pilates classes are offered at the health club; Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has shopping on-site, a coffee shop/cafe and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/games room.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Coffee/tea in reception, multilingual staff and a gift shop
  • Outdoor furniture, a TV in reception and meeting rooms
  • Guest reviews say great things the beach locale, pool and helpful staff
Room features
All 488 rooms include comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Rainfall showers, designer toiletries and baths or showers
  • 50-inch flat-screen TVs with cable channels and DVD players
  • Wardrobes/cupboards, daily housekeeping and desks

All-inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 51 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of 5 Aug 2025, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on 5 Sept 2025 start from AU$787.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Self-parking is free at this property.

What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Paradisus Playa del Carmen – Riviera Maya - All Inclusive located?

Nestled on the beach, this Luis Donaldo Colosio property is within 3 mi (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Río Secreto and Xplor Theme Park are also within 9 mi (15 km).

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Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 606 out of 1008 reviews
Rating 8 - Good. 217 out of 1008 reviews
Rating 6 - Okay. 97 out of 1008 reviews
Rating 4 - Poor. 45 out of 1008 reviews
Rating 2 - Terrible. 43 out of 1008 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Olimpiu Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort
Stayed 5 nights in Jul 2025

10/10 Excellent

Gavin

Liked: Cleanliness
Great resort
Stayed 5 nights in Jul 2025

10/10 Excellent

Keith J

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice for families with kids.
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this resort the staff was amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

Stefka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 7 nights in Jul 2025

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
Stayed 4 nights in Jul 2025

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
Stayed 5 nights in Jul 2025

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
The property was pretty clean
Stayed 6 nights in Jul 2025

10/10 Excellent

Mayra

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing
Stayed 6 nights in Jun 2025

10/10 Excellent

Eighleen

Liked: Cleanliness, amenities, property conditions & facilities
We had so much fun at the Aqua Zone. The premises are clean and we enjoyed the food
Stayed 3 nights in Jun 2025

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 4 nights in Mar 2025

10/10 Excellent

Punita

Liked: Cleanliness, amenities, property conditions & facilities
Most importantly the Staff was great.
Stayed 4 nights in Jun 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
Stayed 3 nights in Jul 2025

8/10 Good

Nivedhanan Azariah

Liked: Cleanliness, amenities, property conditions & facilities
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ivonne

Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful. Family had a blast. The staff was very attentive
Stayed 4 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff.
Stayed 4 nights in May 2025

10/10 Excellent

Nicolas Vito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
Stayed 10 nights in Jun 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for families. I would recommend to all. I was impressed with the food and hospitality. Everyone was very nice and helpful. The kids activities and events were all day and very entertaining. From foam party at kids pool to dance party to inflatable castles, my 3 kids were happy and stayed busy. We had a family concierge, who communicated with us through out the day and made our stay so special.
Stayed 4 nights in Jul 2025

10/10 Excellent

Steven A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made me feel comfortable and we did have a issue with the room and were about to move us to a better room for the inconvenience. The restaurants were much better than I anticipated. I would go back in a heartbeat
Stayed 4 nights in Jun 2025

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort !!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
Stayed 7 nights in Jul 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing, perfect for a family trip with our toddler. The whole place is clean and the service all around is amazing from the entrance, to the pool area, to the spa. The Spa by the way is a must try, we tried the couples massage and we recommend 110%. The food is amazing, all the restaurants are great and the drinks are also great, by the way their coffee and their coffee stand is amazing. The only thing I didnt love are the covers on the beds, nothing wrong with them in general I usually jus tlike heavier blankets, hubby and kid didnt mind them at all and they slept great, me not so much, would deifnitely ask for newer comforter.
Stayed 4 nights in Jul 2025

10/10 Excellent

Elad

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, employees are very nice. pools and water park wete great. A la cart restaurants are delicious.
Stayed 6 nights in May 2025

10/10 Excellent

Jennifer Erin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
Stayed 5 nights in Jun 2025

10/10 Excellent

luis

Liked: Cleanliness, amenities, property conditions & facilities
Very good overall good food and kids loved pools Only issue they need more help on front desk for check in and check out but resort was great overall will come back.
Stayed 4 nights in May 2025