The staff is very helpful, making restaurant recommendations and even offering to call for reservations. The hotel is very clean, breakfast is wonderful, and the location is convenient to the bus station (we actually walked to it from the train station and enjoyed seeing the city, but it's quite hilly so don't choose that option unless you are fit) .
We stayed here in 2012 and again in October 2018. I would highly recommend this hotel, but am told that the ownership is changing on Nov 1, 2018, so anything could change.