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"Great location. Close to main street Coles) close to beach."

"Got the 3BR and was surprised at how well maintained and clean the place was. With quite a number of bad reviews, I brought my own heater and blankets just Incase. But didn't need to use it. Rented the pedal go kart for two days and my son loved it. And we had a walk and run around the trail. It was quick and easy to check in too. The playground is no longer there. Did not try the pool but was beautiful to see cows grazing in front at the field. Overall, had a really pleasant experience. "

"Staff were fantastic and very accommodating. Easy to deal with even when we arrived late and leaving early. Room was clean and very comfortable and had everything we needed"

"Reception very hard to understand. Booked a one apartment but had no table or chairs to eat from, only a breakfast bar. Property is situated very close to all amenities in Rye."

"Clean comfortable bed. Good internet. Close to everything. No smart tv. "

"The staff are absolutely wonderful, so friendly and cheerful and great with the kids! The daily craft activities were a hit with my kids! Thank you so much to the team there at Big4 Phillip Island for a fantastic time! "

"Great place to stay when working down the Peninsula. Friendly staff with easy check in and everything you need for an enjoyable stay. Would definitely visit again."

"Absolutely perfect in all catagories.A great lace to stat"

"The hotel is situated in a good location, close to shops, easy access, has three good restaurants. Ambiance at the restaurants is beautiful. Staff are friendly and helpful. Stayed there 3 nights for a birthday staycation. However, one of the ice buckets i requestes to chill my expressed breast milk has a very yucky rusty cover. Staff apologized for this, and later that day I saw reception staff carefully scrutinizing ice buckets at the front desk. Some coffee cups were dusty and the shower curtain edges had a few moldy spots in it, they asked me for my feedback and i did tell IHG about this so they moved us to a better room with a double ensuite. After a few days, I was surprised to see that my credit card was charged twice for our whole stay. I have paid for the nights weeks in advance and staff have acknowledged this, but charged us again. After I alerted staff, It took a few hours to get a response via email. They were apologetic but to my dismay refunded the wrong amount, less than what we paid for - Another mistake! If i didnt check twice I would have lost money twice! Quite unbelievable! I have lost trust in leaving my CC details at 5 star hotels. And 4 days counting I still havent gotten a refund of my double charge. The attention to detail in payments and refunds is lacking, unfortunately"