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Reviews of Brockley Hall Hotel

4 out of 5
Brockley Hall Hotel
Glenside, Saltburn-by-the-Sea, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 314 out of 417 reviews" "
Rating 8 - Good. 85 out of 417 reviews" "
Rating 6 - Okay. 15 out of 417 reviews" "
Rating 4 - Poor. 1 out of 417 reviews" "
Rating 2 - Terrible. 2 out of 417 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor was very quirky
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela, Chorley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very much a boutique hotel, really quirky and lovely. Staff helpful, food was delicious.
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, staff were very accommodating. Great breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Vincent

Very Stylish!
Although this hotel looked like on booking that it was going to tick “all the boxes” for our celebratory stay, the hotel exceeded our expectations. The communal area decorations, especially in the restaurant were lavish and fun. The staff were very friendly and helpful. Regarding beer, usually hotels just offer fizzy keg beers. So really surprising they offered two cask beers that were well kept. The hotel faces a hillside walkway and gardens which can take you down to the beach and Cleveland Way.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, bed was comfy and breakfast was fantastic 👌
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
He was amazing such a great experience given on my birthday
Stayed 1 night in Dec 2023

4/10 Poor

Join

Nice room, unfortunately the bed was so uncomfortable couldn’t sleep very well at all.
Stayed 1 night in Dec 2023
Response from Sally on 9 Dec 2023
I'm sorry to hear you were uncomfortable, we did move your room, at your request but were unable to "upgrade" you further as the suites were occupied by guests who had booked and paid for them. The second room, which you chose, has a memory foam mattress which, on checking appears in very good condition and is less than three months old.I was glad to see you were able to enjoy a good, full breakfast.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent dinner and breakfast service.
Stayed 1 night in Nov 2023
Response from Sally on 9 Dec 2023
That's lovely to hear, we hope to see you again soon.

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Absolutely beautiful hotel. Just stunning. Moulin Rouge style restaurant is amazing and the staff made it a great experience. Perfect location to explore Saltburn.
Stayed 1 night in Nov 2023
Response from Brockley Hall Hotel on 20 Nov 2023
Thank you so much for your kind comments. we will hopefully look forward to you staying with us again soon.Kind regardsBrockley Hall Hotel

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
We were given a warm welcome and the staff were very helpful. We would love to stay there again.
Stayed 2 nights in Nov 2023
Response from Brockley Hall reception on 20 Nov 2023
Thank you for your kind comments Judith, we would love to have you back to stay.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’d be back
Superb. From start til end. Staff very attentive, welcoming and friendly. Uniquely decorated which we loved.
Stayed 2 nights in Oct 2023
Response from Brockley Hall Hotel on 3 Dec 2023
Hi Rodger, Thankyou so much for your kind words, and hopefully we will see you back at Brockley Hall very soon

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Brockley Hall Hotel on 3 Dec 2023
Good Morning Richard, we would just like to thank you for your kind words they are very much appreciated. We will look forward to you visiting again in the future.

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Chris

Travelled with partner
Liked: Amenities
Beautiful property with amazing decor. My only recommendation would be better bedside reading lights.
Stayed 1 night in Sep 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best steak for years
Easy parking and quick efficient check in. Room was spotless and well equipped. Staff were cheerful and obliging throughout.We were given a ground floor room as requested. Had an excellent pre-dinner cocktail and the meal itself was top class. One of the best steaks I’ve had for years. My wife’s chilli beef was tender and juicy too. The whole meal was a special occasion.
Stayed 1 night in Aug 2023

8/10 Good

Narayana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Aug 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service
Good for a break, less good for business trip.
Ok so it is a nice hotel in a nice area, close to the walk down to the sea and had a nice feel to the whole place. Staff very friendly. Room slightly weird with bath in with the bed area (right next to the window but having said weird at least you can watch TV in the bath. Inevitable failure of the extractor fan in the shower area...seems to be a common theme in hotels. Only issue was noise, it is an old building so you hear above and below and also my room was above the exit to the kitchen and the extractor fan blows out until about 11..loudly and smelling of frying. On 2nd night the kitchen radio was so loud just listened to that instead. Then you get woken at 5:45 when it is switched on again and the doors get banged with stuff going in and out.
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another visit
Another enjoyable night away. As usual the staff were very helpful and the food was excellent.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Kelly

Stayed 1 night in Jul 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Stayed over night on a longer trip but wished we stayed longer
Stayed 1 night in Jul 2023

10/10 Excellent

Freya

Stayed 1 night in Jul 2023

10/10 Excellent

Glen

Stayed 2 nights in Jun 2023

6/10 Okay

Nora

Travelled with family
Liked: Cleanliness, room comfort
Disappointing for the price
Room on ground floor was great as we had our little grandson and it was easily accessible for us all. We arrived after 7 due to train delays and there was not really a snack menu suitable to have at that time The main restaurant meals were ok if having a special night out but too Overpriced for us to have as a light supper Breakfast was overdone which we mentioned to the lady in reception As we had paid over £200 for one night I feel it should have been perfect and the staff should have been going out of their way to look after us Would not stay again
Stayed 1 night in Jun 2023

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was quite expensive for a very small family room, with no bath. It was right on the ground floor next to the car park and people were constantly walking past right next to our window, a couple of metres from our bed, which was quite noisy. The bathroom was small, with an unusable towel rail on the wall behind the shower, so there was nowhere to put any towels. My partner had a disappointing and again expensive steak which was overcooked and of poor quality. The breakfast was great but the two poor staff seemed run off their feet and it was all a bit disjointed, taking 40 minutes for our food to arrive.
Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another enjoyable visit
The staff are always friendly and helpful and the food is excellent. Will return soon.
Stayed 1 night in May 2023

10/10 Excellent

Helen

Stayed 1 night in May 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed here for a friends birthday and retirement party. We was taken up to our room by a member of the hotel staff, the room was clean, comfortable and nice. The breakfast was excellent with a good selection, will stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brockley Hotel
We stayed for 2 nights, the staff were very helpful and friendly. The food was excellent. I’m gluten free and had no issues with choice of menu, the staff made sure everything was ok for me to have. The hotel was spotless. Would definitely recommend
Stayed 2 nights in Apr 2023

10/10 Excellent

Garry

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Easter weekend
Fantastic quirky hotel.. Wow.. Friendly staff couldn't do enough for you... We loved it that much we added an extra night.. Would recommend to anyone you get what you pay for and you certainly get that in droves..
Stayed 2 nights in Apr 2023
Response from Sally on 10 Apr 2023
Oh Mark thank you so much for such a lovely review, I will print it off for staff to read, they love to see positive feedback.I do hope we see you again, it was a pleasure to meet you.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience was really good the only thing for us was the mattress was very very soft and we prefer a firm mattress and the pillows were flat again we use latex pillows
Stayed 1 night in Apr 2023
Response from Sally on 10 Apr 2023
How lovely Deborah, to give us such an excellent review despite some issues, while I realise they may be a matter of taste, it is very useful to have feedback which I can act upon, and I will. I do hope we see you again and thank you from us all.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Superb stay and fantastic, friendly, professional service all round. Will definitely return.
Stayed 1 night in Feb 2023
Response from Sally on 18 Feb 2023
Thank you so much Gavin, we look forward to seeing you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Stayed 1 night in Dec 2022
Response from Sally on 24 Jan 2023
Thank you so much Richard, I hope we see you again soon.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, room comfort
My stop Class Hotel
Fantastic overnight stay In a friendly relaxed Hotel. Quirky and eclectic decorations which we thought were lovely . Highly recommend a stay if you are in the area.
Stayed 1 night in Nov 2022

10/10 Excellent

Scott

Stayed 1 night in Nov 2022

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
If you want somhing different from the soul less hotels by numbers that are the norm these days Brockley Hall is for you. Lovely staff, comfy, individual styled rooms and great food is the norm here.
Stayed 3 nights in Oct 2022

6/10 Okay

William

Travelled with family
Overall impression is dark and a bit cluttered
Stayed 2 nights in Oct 2022

8/10 Good

Simon

Stayed 1 night in Oct 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2022

10/10 Excellent

Heather

Stayed 1 night in Oct 2022

10/10 Excellent

justin

Stayed 1 night in Oct 2022

10/10 Excellent

susan

Stayed 1 night in Sep 2022

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Beautifully decorated in a eclectic style. Service, food and room was faultless.
Stayed 1 night in Sep 2022

8/10 Good

Annemarie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quick check in. Organised. Nice compact room with everything you needed. Close to seafront and shops.
Stayed 1 night in Sep 2022