Beach Hotels & Resorts in Riviera Maya from AU$296

"Rooms were beautiful, wish the buffet was better. Waitstaff seemed upset when I asked for coffee. "

" Clean room daily, friendly and helpful staff, beautiful view. Great pool options"

"I booked a Privilege Junior Suite Swim-Up for three nights. The lounge room and bedroom were both huge and had all the expected amenities. Beyond the lounge was the patio with hot tub, and beyond that was the lap pool that snaked along the front of the five or six adjacent rooms. The view from both rooms was dense vegetation. It was very secluded and peaceful. Upstairs in the same building was the Privilege Lounge, with bar and first class restaurant (best in the hotel). Perfect for breakfast and dinner. The room was spotless and the housekeeping staff courteous and obliging. My only minor criticism was that the room, although well maintained, was showing its age in places - rather dark, and humid to a level that completely defeated the portable dehumidifier in the corner. Outside of the room, the beach was only steps away and the restricted “Privilege” area very comfortable with loungers in both shade and sun, food and drink service available, towels on site, etc. The beach restaurant, Pez Vela, served delicious light lunches. Our stay was made seamless and extra enjoyable by the Prestige head butler, Antonio, who showed us around on the day of our arrival, made restaurant bookings for us, helped us reserve beach chairs, found us floats for the lap pool, and answered all of our questions. My daughter and I also spent a very pleasant afternoon in the spa. On leaving my overall impression was that I had been extremely well cared for."

"Our room smelled of mildew and the guy tried to gaslight us and insist it was just the room spray. Meanwhile my 4 year daughter is gagging and covering her nose. They did end up moving us into a different room which was good. The staff were mixed— some great and some seemed put out that they had to interact with us. Food was mixed. Lots of additional expenses. Ex 15$usd for a coconut! The facility was super impressive. Kids 3 and 4 loved the play rooms."

"Garden/Pool view w/partial view of ocean. Property was beautiful & clean. Staff were wonderful. Food left something to be desired. Alcohol options left something to be desired. "

"The pool was great and the swim up bar was fun. "

"This was the original Excellence, so it is a bit dated. The staff was friendly and helpful. I am allergic to gluten, so there were limited options, especially desserts. The chef in the Excellence Club was outstanding and made GF French toast for me every morning. The spa was gorgeous. "

"The staff were friendly. Overall the food was good. I expected the resort to be more lively. I wish they played more music at the bars and in common areas "

"This is not the adults-only experience younger travelers might expect. The resort feels more geared toward seniors and has a very quiet, low-energy atmosphere. If you’re looking for a lively, child-free getaway, this may not be the right place for you. The food was also very disappointing. I’m not a picky eater, but the quality was far below what I would expect from a 5-star resort. I’ve stayed at 4-star resorts with much better food. To make matters worse, there was ongoing construction in two buildings — one near the main lobby and amenities, and one close to our room. We were not informed in advance and paid full price. The daily noise from 9 a.m. to 5 p.m. made it hard to relax. Overall, I would not recommend staying here and suggest looking at other options."